Administrative Assistant

Responsibilities

The Administrative Assistant provides essential support to direct service staff and administrators by managing office operations and client documentation. Responsibilities include handling phone systems, scheduling appointments, verifying insurance, and processing billing for services.

Requirements

Candidates must have a high school diploma, with some college education preferred. A minimum of one year of experience in a customer service role within a medical office setting is required.

Skills

• Administrative Support
• Customer Service
• Multi-line Phone System
• Data Entry
• Client File Management
• Scheduling
• Insurance Verification
• Medical Billing
• Registration
• Fee Collection

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• KPERS Retirement System
• Aflac
• Life Insurance
• Legal Shield
• ID Theft Insurance
• Paid Time Off
• Paid Holidays
• Flexible Schedules

About this role

Description
The Guidance Center (TGC) is the Community Mental Health Center and Certified Behavioral Health Clinic serving Leavenworth, Atchison, and Jefferson counties in Kansas. We provide high-quality care to all individuals, regardless of their financial circumstances. Joining the team at TGC offers you the chance to make a meaningful impact on the most vulnerable members of our community. At our center, we offer a unique combination of counseling, case management, psychosocial, and medication services, all under one roof. We are deeply committed to our clients and are dedicated to implementing a comprehensive model of care.
The Guidance Center (TGC) is currently seeking an Administrative Assistant to be the newest member of our innovative interdisciplinary team. The Administrative Assistant provides administrative support to the direct service staff and administrators in the location to which she/he is assigned and delivers all appropriate administrative and support services to persons seeking services, persons receiving services, and to the public. Evenings required 1+ days per week.

Pay and Benefits:
The opportunity to be part of a holistic and supportive team
Medical, Dental, Vision
KPERS Retirement System
Aflac, Life, Legal Shield, and ID Theft Insurance
Paid Time Off and 11 Paid Holidays
Flexible Schedules
Competitive hourly rate of $23.41 to $25.96; depending upon qualifications.
Primary Duties:
1. Perform all tasks related to opening and closing the office,
2. Handle a multi-line phone system, routing messages and calls
3. Obtain and enter into the computer all necessary registration information for persons seeking services, update when necessary
4. Manage client files (setting up new charts, maintaining active charts, processing closed charts, and all other file-related activities)
5. Accurately maintain therapists’ and doctors’ schedules
6. Ensure that new persons seeking services are scheduled with appropriate providers (considering payer source, client need, etc.)
7. Set client fees according to agency guidelines
8. Request, receive and record fee payments from persons seeking services
9. Verify insurance coverage and handle insurance-related questions for persons seeking services and therapists to maximize reimbursement for provided services
10. Process insurance and other 3rd-party billing
Requirements
QUALIFICATIONS:
EDUCATION AND LICENSURE:
High school education required; some college education preferred.

EXPERIENCE:
Required: one year experience in working with the public in customer service position in a medical office setting.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About The Guidance Center Inc

Mental Health Care · 51-200 employees · founded 2009