Account Manager

Responsibilities

Manage a portfolio of 200 brands by providing strategic influencer marketing guidance and ensuring successful creator hiring campaigns. Drive account retention and revenue growth by teaching clients how to optimize their usage of the platform's tools and resources.

Requirements

Requires 3+ years of experience in client services, account management, or campaign strategy within the influencer or performance marketing space. Candidates must possess excellent written and verbal English skills and demonstrate a strong ability to consult on marketing strategy and campaign structure.

Skills

• Account management
• Influencer marketing
• Client services
• HubSpot
• Campaign strategy
• Customer success
• Content creation
• Performance marketing
• CRM
• Strategic planning
• Digital marketing
• Project management
• Communication
• Training
• Data analysis

Benefits

• Commission
• Paid time off
• Paid holidays
• Performance reviews
• Career progression

About this role

This is a full-time remote role for candidates based in Latin America, working closely with a team based in Vancouver, Canada (Pacific Time).

As the Influencer Marketing Account Manager, you will be the strategic partner for brands to find, hire and pay social media content creators directly and run campaigns end to end without agencies or long contracts. You will teach brands who to hire, how to brief, what to pay and how to turn one good campaign into an ongoing creator program. Your success is measured by how quickly your accounts make their first hire, how often they come back, and how much they grow.
Responsibilities
Own a book of about 200 brands on paid subscription plans, managing outreach, cadences and account notes in HubSpot
Onboard new brands and get them to their first successful creator hire quickly
Teach brands to get the most from the platform's hiring tools: searching and filtering creators, judging profiles and past work, posting campaigns, reviewing applicants and buying packages
Consult on influencer marketing strategy: campaign goals, platform and creator tier selection, balancing launches with always-on content, and how success will be measured
Advise on the practical calls that make or break a campaign, including creator selection, briefs, content formats, fair pricing, usage rights and timing
Turn one-off orders into repeat programs with campaign plans, content calendars and creator rosters, growing the creator spend across your accounts
Run check-ins and results reviews that show what worked and set up the next campaign
Watch usage and spend signals from automated alerts to catch at-risk accounts early and step in
Build enablement that scales beyond your book: playbooks, brief templates, webinars, help-center content and in-product or email nudges
Flag upgrade and expansion opportunities to the sales team and bring customer feedback to product and marketing
C1 equivalent English
3+ years in client services, account management or campaign strategy at an influencer marketing, social, creative or performance marketing agency, or at a creator marketing or ad platform
Hands-on experience sourcing, briefing and managing creators for brand or UGC campaigns
Customer success fundamentals: managing a book of business and outreach cadences in a CRM such as HubSpot
Ability to consult on campaign structure, budgets and marketing strategy so clients invest more with confidence
Comfort owning retention and revenue growth targets with commission tied to results
A teacher's instinct: you can show a customer what good looks like and make it repeatable
The organization to manage many accounts at once while building resources that scale
Excellent written and verbal English, since most customer outreach happens over email
Preferred Qualifications
Customer success experience at a SaaS company or marketplace
Knowledge of TikTok, Instagram and YouTube creator pricing and performance benchmarks
E-commerce or DTC brand experience
Experience creating training content or running webinars
Paid media or ad platform account management experience focused on growing client spend
A startup, builder mindset: comfortable spotting where automation or process improvements would help and pushing for them
Competitive Pay: US$3,000 per month base plus commission on the total creator spend across your book of business. OTE about US$4,000 per month (75/25 base/variable split), paid in USD
Annual Reviews: yearly performance and compensation reviews with opportunities for raises.
Paid Time Off: 3 weeks of vacation to recharge.
Paid Holidays: observe statutory holidays with pay.
Autonomy & Ownership: you'll have real control over your projects and the freedom to shape how things get done.
Growth Potential: opportunity for career progression and financial growth.
Only CVs submitted in English will be considered