Janitorial Account Manager

Responsibilities

The Janitorial Account Manager oversees daily operations at assigned facilities to ensure service excellence, operational efficiency, and strong client relationships. They are responsible for leading frontline staff, managing budgets, and ensuring compliance with safety and contract standards.

Requirements

Candidates must have 2-3 years of experience in facility, operations, or project management, including at least 1-2 years of supervisory experience. Strong leadership, business acumen, and proficiency in Microsoft Office are required for this role.

Skills

• Facility management
• Operations management
• Project management
• Supervisory skills
• Customer service
• Leadership
• Interpersonal skills
• Business acumen
• Budget oversight
• Cost control
• Microsoft Office Suite
• Communication skills
• Safety compliance
• Staff development
• Client relationship management

Benefits

• Comprehensive benefits package

About this role

Position Summary: The Janitorial Account Manager is responsible for overseeing
day-to-day operations at assigned facilities (campus, warehouse, office building
or airport), ensuring service excellence, staff development, operational
efficiency, and strong client relationships. This role serves as the primary
liaison between ABM and client partners, delivering high-quality services in
alignment with contract requirements while promoting a culture of safety,
accountability, and continuous improvement.

Benefits: ABM offers a comprehensive benefits package. For information about
ABM’s benefits, visit ABM Team Member Benefits | Staff & Management
[https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf]

Compensation: $58k-$62k annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will
vary based on the successful applicant’s education, experience, skills,
abilities, geographic location, and alignment with market data. You may be
eligible to participate in a Company incentive or bonus program

RESPONSIBILITIES

Key Responsibilities

* Lead and support frontline employees and supervisors; foster a culture of
engagement, accountability, and teamwork.
* Coach and mentor staff to drive performance, professional growth, and
compliance with ABM and client policies.
* Recommend staffing levels, assist in hiring and onboarding, and conduct
evaluations in partnership with HR.
* Act as the primary contact for clients; build and maintain strong,
professional relationships with property management teams and stakeholders.
* Ensure services meet or exceed contract terms, address client feedback, and
resolve complaints promptly.
* Promote additional services and identify growth opportunities to increase
billable work.
* Oversee daily operations of facility services, including janitorial, parking,
and maintenance as applicable.
* Ensure compliance with all ABM processes, safety standards, and quality
programs.
* Conduct time studies, site inspections, and implement continuous improvement
strategies to optimize performance.
* Coordinate special projects and support implementation of new processes and
technologies.
* Prepare, review, and submit operational and financial reports, budgets,
payroll records, and cost analysis.
* Identify cost-saving initiatives and support vendor/contractor management.
* Develop and deliver employee training programs focused on safety, operations,
and customer service.
* Promote a strong safety culture and ensure adherence to OSHA regulations and
company policies.
* Administer disciplinary actions in accordance with company guidelines. 

QUALIFICATIONS

Qualifications & Skills

Required

* 2-3 years of experience in facility, operations, or project management with
at least 1–2 years of supervisory experience.
* Strong customer service, leadership, and interpersonal skills.
* Solid business acumen including budget oversight and cost control.
* Proficiency in Microsoft Office Suite and other job-related technologies.
* Strong verbal and written communication skills.
* Ability to manage multiple projects and respond to urgent client needs,
including occasional evening/weekend hours.

Preferred

* Bilingual (Spanish/English) a plus.
* Bachelor’s degree or equivalent experience.
* Experience working in union environments.
* Familiarity with different systems required. 

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility,
engineering, and infrastructure solutions. Every day, our over 100,000 team
members deliver essential services that make spaces cleaner, safer, and
efficient, enhancing the overall occupant experience.
 
ABM serves a wide range of market sectors including commercial real estate,
aviation, education, mission critical, and manufacturing and distribution. With
over $8 billion in annual revenue and a blue-chip client base, ABM delivers
innovative technologies and sustainable solutions that enhance facilities and
empower clients to achieve their goals. Committed to creating smarter, more
connected spaces, ABM is investing in the future to meet evolving challenges and
build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate
on the basis of any trait or characteristic protected by applicable federal,
state, or local law, including disability and protected veteran status. ABM is
committed to working with and providing reasonable accommodation to individuals
with disabilities. If you have a disability and need assistance in completing
the employment application, please call 888-328-8606. We will provide you with
assistance and make a determination on your request for reasonable accommodation
on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program.
E-Verify is an internet-based system used to electronically confirm employment
eligibility.

ABM is a military-friendly company proudly employing thousands of men and women
who have served in the U.S. military. With ABM, you’ll have access to a
world-class training program and ample opportunities to use the skills you
developed while serving our country.  Whether you’re looking for a frontline or
professional position, you can find post-military career opportunities across
ABM.

ABM directs all applicants to apply at www.abm.com/careers
[https://www.abm.com/careers]. ABM does not accept unsolicited resumes or
submissions outside of this portal. Applicants should submit their
application by clicking Apply Now.
 
For more information, visit www.abm.com [https://www.abm.com/]

About ABM US

Facilities Services · 10,001+ employees · headquartered in New York · founded 1909