Account Manager

Responsibilities

The Account Manager is responsible for managing existing customer relationships, including contract renewals, negotiations, and account growth. They will also handle customer onboarding, service performance, and CRM reporting to ensure high levels of customer satisfaction.

Requirements

The ideal candidate should possess strong customer relationship management skills and be commercially aware with the ability to negotiate contracts. Excellent communication, organizational skills, and the ability to manage a large portfolio are essential for this role.

Skills

• Customer relationship management
• Communication
• Interpersonal skills
• Commercial awareness
• Contract negotiation
• Pricing
• Influencing skills
• Organization
• Attention to detail
• Proactive retention
• Problem-solving
• CRM management
• Reporting
• Portfolio management
• Customer-focused
• Relationship building

Benefits

• 36 days holiday
• Pension scheme
• Life insurance
• Healthshield healthcare and wellbeing benefits
• Annual discretionary bonus
• Income protection scheme
• Long service awards
• Employee referral scheme
• Sales lead referral scheme
• Development and training
• Annual cost-of-living pay review

About this role

Account Manager - £32k-£35k + Car allowance & Bonus - Falkirk
Benefits: 36 days holiday (28 + bank holidays) - Pension Scheme - Life Insurance - HealthShield Healthcare & Wellbeing Benefits - Annual Discretionary Bonus – Income Protection Scheme - Long Service Awards - Employee Referral Scheme - Sales Lead Referral Scheme - Development & Training - Annual Cost-of-Living Pay Review.
Location: Falkirk, Full time, Permanent.
Key Overall Responsibilities:
Existing customer relationship management
Customer onboarding and mobilisation
Contract renewal and retention
Renewal quote management and negotiation
Account growth and development
Customer satisfaction and service performance
Complaint and issue management
CRM management and reporting
IRIS uptake and customer engagement
Testimonials and case study generation
Customer payment and finance support
Cross-functional customer management
Key Skills & Behaviours
Strong customer relationship management skills
Excellent communication and interpersonal skills
Commercially aware and confident discussing contracts and pricing
Strong negotiation and influencing skills
Highly organised with excellent attention to detail
Proactive approach to customer retention
Ability to identify commercial opportunities
Strong problem-solving skills
Ability to manage difficult customer conversations professionally
Confident working across multiple internal departments
Strong CRM and reporting discipline
Ability to prioritise and manage a large customer portfolio
Customer-focused but commercially driven
Ability to build long-term relationships at multiple levels within customer organisations
MCFT, established over 30 years ago, provides commercial kitchen maintenance for high-end customers in the UK, Europe, the Middle East and Asia; We’re highly regarded by all the key players in our multi-national supply chain.
Our ambition is to be the pre-eminent provider in our field - in the UK and, importantly, overseas - where we have ambitions to be working around the world.
If this sounds like you then please apply today!
Why not visit our website – www.mcft.com

About MCFT

Facilities Services · 51-200 employees · headquartered in Maidenhead · founded 1992