International Key Account Manager

Responsibilities

The International Key Account Manager is responsible for retaining and developing relationships with large international customers to meet revenue targets. This involves visiting customers, managing the international tender process, and resolving operational issues to ensure long-term account retention.

Requirements

Candidates must have a consistent track record in the international logistics industry and strong knowledge of international trade. Excellent communication, presentation, and negotiation skills are required to manage complex stakeholder relationships effectively.

Skills

• Account management
• International logistics
• Salesforce
• Relationship building
• Negotiation
• Upselling
• Cross-selling
• Presentation skills
• Time management
• Problem solving
• Strategic planning
• International trade
• Stakeholder management
• Commercial awareness
• Customer retention

Benefits

• Commission
• Company car
• Car allowance
• Laptop
• Mobile phone
• Holiday trading
• Enhanced maternity package
• Enhanced paternity package
• Life assurance
• Pension scheme
• Vitality at work
• Free on-site parking
• Discounted shopping
• Eye tests
• Support with glasses cost

About this role

Company Description
Contract Type: Permanent / 37.5 Hours Per Week
Salary: Up to £44,153.75 per annum DOE, plus commission, company car or car allowance, laptop and mobile
Location: National
Days of Work: Monday - Friday
Hours of Work: 9.00 - 5.30
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of over £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Purpose of Position
As the International Key Account Manager your key role will be to retain and develop relationships with our large international customers. Acting as a key international logistics consultant to your portfolio you will be a driven and diligent individual with a strong knowledge of the global shipping industry and a passion for building long-term partnerships. This is a national role and flexibility to travel will be required.
Key Task & Responsibilities:
Visiting all aligned customers in line with the agreed contact schedules. Each call having predetermined account management objectives, upsell development initiatives and international business updates
Developing a detailed account development plan and roadmap to support the designated international portfolio revenue/contribution targets
Maintaining comprehensive and up-to-date information on all aspects of the customer business via Salesforce, actions and initiative documents, presentations and customer files
Managing the successful handover of new major international accounts from the international development manager or sales representative
Supporting and leading where necessary the international tender process
Establishing productive, professional relationships with key stakeholders in portfolio on a multi-functional and multi-level basis
Identifying and developing any additional international revenue opportunities within the portfolio and their associated companies.
Proactively assessing, clarifying and validating customer’s international needs and leads international solution development efforts that best address the customer needs while coordinating the involvement of all necessary company personnel
Supporting the visiting and re-engagement of all lost international major customers and carrying out a detailed exit analysis. Maintaining regular contact to proactively try and regain the business
Identifying and managing the resolution of international customer problems to underpin long-term account retention through facilitation with the International Operations team, International Customer Service team, Sales and CRM team and the Customer.
Monitoring and maintaining international account revenue, profitability and seeking opportunity for improvements through regular rate reviews and renewals
Preparing agendas, presentations and follow up meetings with minutes and appropriate record keeping
Providing expertise and the necessary commercial lead or support during the new business phase, implementation phase and launch of new international strategic customer
Key Measures of Performance:
Customer retention levels (accounts/revenue)
Maintained/improved account profitability
Improved international revenue growth within portfolio
Quarterly quote renewal impact report
Upsell and regenerated revenue
Customer satisfaction as measured by internal and external surveys and assessments
Qualifications
Ability to communicate effectively at all levels and confidently perform presentations
A consistent track record of working within the international logistics industry and good knowledge of international trade
Proven ability to achieve and exceed personal account objectives and targets
Excellent customer service and listening skills
Willingness to learn and enhance knowledge of products, services and international trade
Excellent time management skills to maximise the ability to reach goals
Effective upsell and cross selling skills
Strong influencing and negotiating skills
Effective collaboration and relationship building skills
Resilience, self-motivation and flexibility to thrive in a dynamic, ever-changing environment
Good record keeping and adherence to policies and procedures
Problem solving and effective decision-making
Demonstrates the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability
Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
Holiday trading
Enhanced maternity and paternity package
Free life assurance of 4 x salary on joining the pension scheme
Vitality at Work
Free On Site Parking
Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
Milestone Days off to celebrate with your family and friends
For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today

Job Title: International Key Account Manager
Function: Sales
Vacancy Type: Fixed Term Contract

About DPD Group UK

Truck Transportation · 10,001+ employees · headquartered in Oldbury, West Midlands