Account Manager

Responsibilities

The Account Manager will manage an established portfolio of clients to ensure satisfaction, retention, and account growth. They will serve as the primary point of contact, analyzing data to identify opportunities and addressing client needs professionally.

Requirements

Candidates should have 1-2 years of experience in account management, client services, or customer success, or relevant post-secondary education. Strong communication, negotiation, and data analysis skills are required for this fast-paced, operations-focused role.

Skills

• Account Management
• Client Retention
• Relationship Building
• Data Analysis
• Negotiation
• Conflict Resolution
• CRM Management
• Upselling
• Communication
• Presentation Skills
• B2B Sales
• Customer Success

About this role

Company Description
G&A ROBOT delivers “Smart Café in a Box” solutions, providing automated vending systems that bring gourmet and accessible foodservice to a wide range of locations. The company focuses on combining advanced technology with quality food and beverages to create convenient, consistent customer experiences. Its automated platforms are designed to streamline operations, reduce labor demands, and enhance service reliability. Team members contribute to an innovative environment where foodservice, robotics, and customer-centric design intersect, supporting the growth of next-generation vending solutions.
About the Role
G&A Robot is looking for a relationship-focused, data-driven Account Manager to join our team. This is a full-time, on-site role based in Burnaby. You will manage an established portfolio of existing clients, build long-term relationships, keep customers satisfied and retained, and identify opportunities to grow each account.
Responsibilities
Manage an established portfolio of existing clients, with ownership of client satisfaction, retention and account growth
Act as the primary point of contact, building long-term, trusted relationships with clients and key decision-makers
Understand each client’s needs and uncover growth or upsell opportunities
Address client questions, concerns and objections professionally and proactively
Maintain accurate, up-to-date CRM records for accounts, opportunities, quotes and orders, and ensure timely client communication
Analyse account data to identify retention risks and opportunities to expand or upgrade each client’s services
Qualifications
1-2 years of experience in an account management, client services or customer success role (B2B preferred) and/or post-secondary education in Business, Sales or Marketing
Effective written and verbal communication and presentation skills
Strong negotiation and conflict-resolution skills
Strong data analysis skills, with attention to detail and accuracy
Comfort working in a fast-paced, operations-focused environment
Mandarin or Cantonese is an asset

About G&A Robot

Commercial and Service Industry Machinery Manufacturing · 51-200 employees · headquartered in Vancouver, British Columbia · founded 2022