Workplace Operations Manager

About this role

## About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. OpenLoop is looking for a full-time Workplace Operations Manager to join our team in Dallas, TX. In this role, you will own the daily operation of every OpenLoop physical office space and lead the office managers and administrators who run them. You'll serve as the workplace operations leader on the ground in Dallas, where key-members of our executive leadership team sit, while setting the standards, systems, and service-levels that every location follows.

What You'll Do

• **Team Leadership & Multi-Site Operations:** Serve as the direct leader of OpenLoop's office managers and administrators; own hiring, onboarding, coaching, scheduling, and performance for the workplace team; hold accountability for daily operations at each physical office space; establish consistent playbooks, service standards, and escalation paths across sites; run a regular cadence of site check-ins and reporting.
• **Executive & Board Support:** Provide senior-level, executive-facing workplace support; meeting and offsite logistics, high-touch guest hosting, travel-day readiness, and white-glove preparation for c-suite-meetings, board meetings, client visits, and leadership gatherings; anticipate needs ahead of the ask and resolve issues discreetly and quickly.
• **Front of House & Guest Experience:** Own the standard of welcome for guests, clients, and traveling employees across all offices; manage sign-in, badges, parking, and building access; keep lobbies and common spaces guest-ready; own pantry stocking...