Sr. UX Designer

About this role

Position Title

Senior UX Designer (Research, Insights & AI Experience)

Location

Dallas, TX; Austin, TX; Ashburn, VA; New York, NY; Chicago, IL; Atlanta, GA; Santa Clara, CA; Los Angeles, CA; Seattle, WA; Phoenix, AZ, and open for Remote

Your Role

The Digital Experience (DXP) team is seeking a Senior UX Designer (Research, Insights & AI Experience) to help shape the future of Digital Realty's digital ecosystem. This role combines UX research, experience design, analytics, optimization, and AI-enabled innovation to create meaningful digital experiences that improve customer engagement and business outcomes.

You'll identify user needs through research and data analysis, design intuitive customer experiences, and leverage emerging AI technologies to accelerate innovation across Digital Realty's websites, platforms, and digital customer journeys. Working across strategy, experimentation, optimization, and design, you'll help improve how customers, prospects, partners, search engines, and AI systems discover, engage with, and consume digital experiences.

What You'll Do

• Conduct qualitative and quantitative UX research to identify customer needs, pain points, opportunities, and emerging behaviors.
• Analyze user engagement, behavioral, and conversion data to generate actionable insights and recommendations.
• Develop personas, customer journey maps, experience models, and design hypotheses.
• Create wireframes, user flows, prototypes, and high-fidelity designs using modern design tools.
• Design intuitive, accessible, and customer-centered digital experiences that align with business objectives.
• Partner with developers, content strategists, marketers, and business stakeholders to deliver impactful digital experiences.
• Design and support A/B testing, experimentation, and experience optimization initiatives.
• Measure experience effectiveness and recommend improvements based on research findings and performance metrics.
• Leverage AI-powe...