WHE - Operations Manager I

About this role

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution.


POSITION SUMMARY

The Operations Manager is primarily responsible for management of the day to day operation of components of the program portfolio/department under the direction of the program/department Manager. These tasks may include management and reporting of staff and program/department performance, forecasting, reporting tracking and reporting of program/department metrics. The position is also responsible for establishing, execution, and reporting of all proactive quality assurance processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Manage and lead Operations team including Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators.
• Support delivery of operations team goals towards program and portfolio Key Performance Indicators
• Support and deliver payment reviews, application intake, customer service calls, and operations team scheduling
• Program/Project forecasting, tracking, invoicing, and reporting
• Oversight for weekly and monthly departmental/program reporting
• Work with the program teams to identify opportunities for process improvement that wo...