UX Researcher

About this role

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on...

We work together. Your team and the people you will work with...

You will work closely with Product, Design, and Engineering to bring user insights into the daily product development process. You will be a key partner to Product Managers and Designers, ensuring that research goals are aligned with specific features and that insights are successfully integrated into the user experience. Beyond your immediate squad, you will be an active member of the Research team, participating in critiques, sharing learnings, and helping to maintain research operations and insight repositories.

Job Description

We deliver progress. What you’ll do and how you will make an impact.

You will operate with a high degree of autonomy on feature-level work, identifying user pain points and testing design solutions to move our product forward.

Your responsibilities will include:

- Research Strategy & Planning:
Partnering with stakeholders to define clear goals and independently selecting the best methodologies (e.g., usability testing, interviews, surveys) to meet project deadlines.
- Execution & Synthesis:
Confidently facilitating research sessions and creating clear, concise reports or artifacts—like user journeys and empathy maps—that explain the "why" behind user behaviour.
- Stakeholder Communication:
Presenting findings to your cross-functional team and translating data into digestible, objective recommendations that inform design iterations.
- Practice Contribution:
Actively contributing to the research team's culture, refining your craft, and assisting with participant recruitment and repository...