Senior UX Researcher

About this role

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on...

We put people first.

It’s all about you. We are looking for a
Senior UX Researcher
who is a strong advocate for the user and a highly self-directed leader. You are an excellent communicator, capable of turning dry data into compelling narratives that motivate teams.

Job Description

We work together.

Your team and the people you will work with. You will act as a key strategic partner to Product, Design, and Engineering teams. Beyond your direct project work, you will elevate the research practice across the wider team by mentoring associate and mid-level researchers. You’ll work closely with cross-functional stakeholders and leadership to drive alignment on user needs and foster a culture of user-centric thinking.

We deliver progress.

What you’ll do and how you will make an impact. You will lead end-to-end research for complex, often ambiguous problem spaces. Your responsibilities will include:

- Research Strategy & Planning:
Partnering with leaders to define learning objectives and shaping the long-term product vision.
- Methodology Selection:
Designing comprehensive research plans using the right mix of qualitative and quantitative methods.
- Execution & Synthesis:
Translating raw findings into concrete, strategic recommendations that directly influence design and product requirements.
- Stakeholder Management:
Presenting findings to leadership and using storytelling to build empathy for the user.
- Evangelism & Process:
Championing the value of UX research and improving team tooling, templates, and research operations.

Qualifications

• 5+ years of dedicated ...