UX Researcher

About this role

## Overview

The role

As a UX Researcher, you’ll work across Identity Security domain to build a deep, shared understanding of users, their needs, and their pain points.  This is a cross-product role focused on improving decision-making at both the product and portfolio level. You’ll partner closely with Product Management and Design to inform discovery, reduce risk, and ensure user needs are consistently represented across a complex identity and access management (IAM) ecosystem.  Your work will help teams design more cohesive, usable, and impactful experiences while avoiding siloed decision-making.

## Responsibilities

What you’ll do

• Work as a thought partner to Product and Design leaders, helping teams frame the right problems and decide when research will meaningfully reduce risk.

• Lead research across discovery, validation, and iteration, selecting methods based on the decision at hand rather than process defaults.

• Collaborate closely with designers on study design and prototypes to ensure research is realistic, focused, and decision‑driven.

• Synthesize findings into clear perspectives that influence product direction, not just individual features.

• Spot patterns across products and journeys and bring those insights back to teams at the right moment to shape strategy and trade‑offs.

• Communicate insights through working sessions, clear narratives, and direct engagement with stakeholders, not just reports.

Research enablement & operations

• Partner with a Senior Researcher to define and operationalize research readiness criteria so teams engage users with clear intent.

• Co‑own participant operations, improving how we recruit, manage, and incentivize research participants.

• Collaborate on how research integrates with other customer‑feedback channels (e.g., NPS, Aha!, Advisory Boards, user groups, events) to ensure data quality and rigourous research practices

• Help enable just‑in‑time research and scalable support models for designers and ...