UX Researcher

About this role

About The Company
N26 GmbH is a leading digital banking platform committed to redefining the banking experience through innovative technology and customer-centric solutions. With a focus on simplicity, transparency, and accessibility, N26 offers a seamless banking experience across multiple markets. Our mission is to empower individuals to take control of their finances through intuitive digital tools and personalized services. As a pioneer in the fintech industry, N26 continuously strives to set new standards in digital banking, fostering a culture of innovation and excellence.


About The Role
We are seeking a highly experienced Senior User Researcher to join our dynamic team. In this role, you will be instrumental in deepening our understanding of user needs, attitudes, and motivations. Your insights will directly influence product strategy and development, ensuring that our offerings resonate with our diverse customer base. As a key member of the User Research team, you will collaborate closely with product managers, designers, developers, and other stakeholders to embed user-centric thinking into every aspect of our product lifecycle. Your work will help shape meaningful, customer-driven experiences that contribute to N26's continued growth and success.


Qualifications

• Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Anthropology, or a related field.
• Proven experience (typically 5+ years) in user research within digital product environments, preferably in fintech or banking sectors.
• Expertise in a variety of research methodologies, including qualitative and quantitative techniques.
• Strong analytical skills with the ability to synthesize complex data into actionable insights.
• Excellent communication and storytelling skills to effectively present research findings to diverse audiences.
• Experience with remote research tools and techniques, as well as in-person research methods.
• Ability to work collaborati...