US Expansion & Operations Manager

Responsibilities

Lead the operational launch of new US markets by recruiting and developing high-quality chauffeurs. Establish robust operational processes to ensure a premium customer experience while coordinating with product, marketing, and executive teams.

Requirements

Requires 3+ years of experience in a fast-paced analytical environment such as tech, consulting, or investment banking. Candidates must hold a degree in a quantitative discipline and possess strong stakeholder management skills.

Skills

• Operations management
• Market launch
• Supply recruitment
• Analytical skills
• Stakeholder management
• Communication
• Cross-functional collaboration
• Strategic planning
• Project management
• Business development

Benefits

• Annual bonus
• Equity
• Health coverage
• Monthly travel credits

About this role

About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.
We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
About The Role
We're accelerating our US rollout following the successful launch of New York, and we're looking for a Founding US Launcher to join the team.
This is a highly mobile role with no fixed office location. Over the next 6-18 months, you'll move between some of America's most exciting markets, leading each new market launch from the ground up.
Responsibilities
Lead the operational launch of new US markets.
Build local supply by recruiting, onboarding and developing exceptional chauffeurs who meet Wheely's service standards.
Establish operational processes that ensure new markets deliver a consistently premium customer experience from day one.
Work closely with Product, Marketing, Customer Support and the executive team to coordinate successful market launches.
Requirements
Experience: 3+ years of professional experience in a fast-paced, highly analytical environment (Tech startups, Management Consulting, Investment Banking).
Bachelor's or Master's degree in STEM, Economics, Business or a related quantitative discipline from a leading university.
Strong analytical skills.
Relentless Ownership: You thrive in high-stakes, ambiguous environments, operate with extreme urgency, and do whatever it takes to conquer a new market.
Excellent stakeholder management and communication skills, with the ability to influence external partners and collaborate effectively across cross-functional teams.
Eligibility to work in the US or obtain an E-2 visa (for eligible UK citizens), and willingness to travel extensively.
Professional fluency in English.
What We Offer
Base salary of $120-180k per year, plus an annual bonus and equity in a high-growth scale-up.
Comprehensive benefits package, including health coverage and other benefits designed to support your wellbeing.
Monthly credit for journeys with Wheely, allowing you to experience our service as a passenger and stay closely connected to the product.
All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice

About Wheely

Software Development · 201-500 employees · headquartered in London · founded 2010