Technology and Innovation - Business Analyst (Salesforce)

About this role

Riveron is looking for a dynamic Business Analyst to join our Salesforce team. The Business Analyst serves as the primary liaison between business stakeholders and technology teams, driving Salesforce and Lead-to-Cash (L2C) initiatives from discovery through deployment. This role is responsible for requirements elicitation, business process analysis, solution design support, backlog management, testing coordination, and user adoption. The ideal candidate combines strong business analysis fundamentals with Salesforce expertise to deliver scalable solutions that improve sales, revenue, service, and customer lifecycle processes.


Who You Are

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
• 2-5+ years of Business Analysis experience supporting enterprise technology and business transformation initiatives.
• 2+ years of experience supporting Salesforce implementations and enhancements.
• Strong experience with requirements elicitation, process mapping, workflow analysis, business case development, and solution documentation.
• Experience supporting Salesforce Sales Cloud, Service Cloud, CPQ/Revenue Cloud, and Lead-to-Cash business processes.
• Knowledge of quoting, pricing, approvals, contract management, billing, renewals, and customer lifecycle management.
• Experience creating user stories, acceptance criteria, process flows, wireframes, and functional specifications.
• Familiarity with integrations, data migration, reporting, dashboards, and enterprise business processes.
• Experience supporting Agile/Scrum teams and managing requirements throughout the software development lifecycle.
• Strong stakeholder management, facilitation, presentation, and communication skills.
• Experience coordinating UAT, defect management, release validation, and business readiness activities.
• Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities.
• Experience with JIRA, Azure De...