Technical Support Officer

Responsibilities

The Technical Support Officer provides assistance and support to users by solving reported issues and installing software and tools. They are also responsible for managing general administrative tasks and preparing summary reports.

Requirements

Candidates must be an Australian citizen, permanent resident, or New Zealand citizen to be eligible. The role requires the successful candidate to undergo a National Police criminal history check and obtain a security clearance.

Skills

• Technical support
• Desktop support
• Software installation
• Hardware troubleshooting
• Mobile device support
• Customer service
• Reporting
• Administrative support
• Digital workplace platform
• Communication services

Benefits

• Competitive salary
• Flexible work options
• Opportunity to purchase leave
• Annual leave loading
• Corporate wellbeing programs
• Fitness passport
• Free annual influenza vaccination
• Salary packaging options
• Superannuation contributions
• Novated vehicle lease
• In-house gym facilities

About this role

Computer Systems Officer Level 2
Temporary Full-Time up to 30 June 2029
Parramatta
About us
The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
About the role
We have an opportunity for a Technical Support Officer to be part of our Ops Desktop – Digital Workplace Platform, Technology and Communication Services Command team. The Technical Support Officer provides assistance, information and support to users to solve reported issues, install software and tools, manage general administrative issued and prepare summary reports.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)
What we can offer you
At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:
competitive salary;
flexible work options;
opportunity to purchase leave;
annual leave loading;
corporate wellbeing programs including seminars and the Fitness Passport;
free annual influenza vaccination;
salary packaging options via superannuation contributions or a novated vehicle lease;
convenient location for public transport and to shops etc; and (check with hiring manager if not sure & remove if not true)
in-house gym facilities. (remove if role not based at Parramatta)
How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Please address each of the following Target Questions (500 word per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

Describe a time you provided customer service in relation to mobile devices. Make reference to the urgency of the request, consideration of operational needs and the customer’s circumstances.

Target Question 2:

Provide example of a workplace situation that demonstrates how you managed competing demands in a complex high-volume workplace. Describe what created the complexity.

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact the hiring manager Jobert TEANO via 0400250932.

To be eligible to apply for this role, you must meet one of the following statuses:
an Australian Citizen;
a permanent resident of Australia; or
a New Zealand citizen.
Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.
We understand that the recruitment journey may present unique challenges. If you:
Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au
Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au
Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

For Technical assistance please contact: taleosupportexterna@police.nsw.gov.au (Please include the word Taleo in the subject line)

Thank you for your interest in this role. We look forward to receiving your application.

About New South Wales Government

Law Enforcement · 10,001+ employees · headquartered in Sydney, New South Wales · founded 1862