Technical Support Officer, Conference management - Casual

Responsibilities

The Technical Support Officer will manage conference preparation and implementation for global health initiatives, acting as a primary point of contact for stakeholders. They will coordinate communication, knowledge management, and reporting to ensure an impactful organizational presence at major international conferences.

Requirements

Candidates must possess a Master's degree in a related field and at least three years of relevant experience. Strong writing, organizational skills, and proficiency in MS Office 365 and JIRA are required to manage competing priorities effectively.

Skills

• Conference management
• Technical support
• Project coordination
• Knowledge management
• Communications
• Writing
• Editing
• MS Office 365
• PowerPoint
• Excel
• SharePoint
• Teams
• JIRA
• Global health
• Reporting

About this role

The Technical Support Officer will act as a main point of contact for assigned conference support for ASTMH, MiM and others as needed. They will work with technical staff to support efficient management and implementation of technical activities.

In close collaboration with the Sr. Director Malaria, the Technical Support Officer will provide specialized technical assistance in managing Jhpiego’s presence at two upcoming malaria conferences, the American Society of Tropical Medicine and Hygiene (ASTMH) Annual Meeting (November 2026) and the Multilateral Initiative on Malaria (MIM) Conference (May 2027), and others if needed. This short-term casual position will provide surge support for the preparation, planning, coordination, communication, knowledge management, and reporting leading up to and after the conferences with the goal to ensure impactful organizational presence. The short-term position will liaise with the office of global and technical excellence (GPTE) including country projects and programs, the office of strategic growth and partnerships (SGP) and the Global Engagement and Communications Office (GECO).
Duration: October 2026 – June 2027

Specific Duties & Responsibilities:
Excellent oral and written command of English
Experience using MS Office 365 suite (e.g., PowerPoint, Excel, SharePoint, Teams) and tools like JIRA
Understanding of branding and marking requirements for donor-funded projects is an advantage.
Ability to work across multiple country teams and manage competing priorities and short deadlines.
Strong writing, editing, and organizational skills; ability to translate technical program information into clear, accessible content.
Experience developing communications products such as success stories, newsletters, infographics, briefs, and presentations.
Demonstrated experience in managing conference preparation and presence in support of global health or development programs.

Minimum Qualifications
Master's degree in a related field.
Three years of related experience.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Program Officer
Job Posting Title (Working Title): Technical Support Officer, Conference management - Casual
Role/Level/Range: ACRP/04/MD
Starting Salary Range: $32.35 - $39.88 Commensurate with Experience
Employee group: Casual / On Call
Schedule: Monday - Friday 8:30 am - 5:00 pm
FLSA Status: Exempt
Location: Jhpiego
Department name: 60000105-Global Programs and Technical Excellence
Personnel area: Academic and Business Centers

About Johns Hopkins University

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