Technical Support Engineer-Night Shift

Responsibilities

The role involves troubleshooting and resolving customer technical issues using tools like Zendesk and Dialpad. Responsibilities also include managing software installations, performing SQL queries for data analysis, and maintaining operational documentation.

Requirements

Candidates should possess an Associate's degree with at least 2 years of experience or a Bachelor's degree. Proficiency in SQL, Windows Server administration, and Microsoft IIS is required for this technical support position.

Skills

• Technical Support
• SQL
• Windows Server Administration
• Microsoft IIS
• Zendesk
• Dialpad
• Software Installation
• Data Analysis
• Issue Resolution
• Knowledgebase Management
• Troubleshooting
• Client Guidance

About this role

Troubleshoot and solve customer technical issues.
Support inquiries via Zendesk and Dialpad.
Resolve escalated technical problems.
Install and update CORRIDOR software.
Refresh Customer Test Environments.
Use SQL queries for troubleshooting.
Collaborate with peers and management.
Provide clear guidance to clients.
Maintain operational processes.
Document bugs and gather information.
Contribute to knowledgebase.
Adhere to SLAs and timelines.

Requirements
Bachelor's degree preferred, but Associate's degree with 2 years experience accepted.
Proficient in SQL for data analysis and issue resolution.
Knowledge of Windows Server administration and troubleshooting.
Skilled in managing Microsoft IIS for web services.
Comfortable teaching software use to others.
Independent and productive in office or remote settings.
Available for on-call support after hours and weekends.

About CAMP Systems Private Limited

IT Services and IT Consulting · 501-1,000 employees · headquartered in Merrimack, NH · founded 1968