Branch Specialist Technical Support

Responsibilities

The Technical Support Specialist provides expert product advice, resolves technical issues, and ensures high-quality customer service within a retail store environment. They are responsible for maintaining store standards, managing inventory, and assisting with color matching and equipment troubleshooting.

Requirements

Candidates must be at least 18 years old, legally authorized to work in the country, and capable of lifting up to 70 lbs. Preferred qualifications include a high school diploma or GED, previous retail or customer service experience, and the ability to operate tinting and mixing equipment.

Skills

• Customer service
• Technical support
• Paint specification
• Troubleshooting
• Product knowledge
• Inventory control
• Color matching
• Tinting
• Mixing equipment
• Lab testing
• Hazardous material handling
• Sales support
• Loss prevention
• Safety compliance
• Spray equipment maintenance

Benefits

• Retirement plan
• Health care
• Total well-being support
• Commute assistance

About this role

This is position is essential to the success of our retail stores. Technical
Support Specialists work closely with wholesale customers to determine their
needs, answer their questions about Sherwin-Williams products, and recommend the
right solutions. Technical Service Specialists are also expected to promptly
resolve any customer concerns and ensure maximum client satisfaction as well as
stay up-to-date with product features and maintain the high quality and visual
standards of the products and store. Technical Support Specialists are tasked
with achieving excellent customer service, while consistently meeting the
store's sales goals. 

Job duties involve contact with customers, which may include minors; and access
to cash and other payment methods, electronic equipment, personal information,
store merchandise and other items of value, and such access may be supervised or
unsupervised. The Company therefore has determined that a review of criminal
history is necessary to protect the business and its operations and reputation
and is necessary to protect the safety of the Company’s customers, staff,
employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #4398 ,
located at: 2301 E Venango St Philadelphia, PA 19134

RESPONSIBILITIES

* Ensure customer quality and service expectations are met. 
* Assist customers in preparing paint specifications to meet product
applications. 
* Troubleshoot on-line technical problems such as correcting batches and
formulation of products. 
* Advise customers of product line changes and improvements. 
* Maintain expertise in equipment use and surface preparation. 
* Shade product batches using intermix system. 
* Assist customers with product inventory control/re-ordering. 
* Train customers on product knowledge and application methods. 
* Evaluate product complaints and decide the best way to resolve the problem. 
* Assist sales reps by preparing samples, panels, etc. for presentations. 
* Coordinate technical service issues between branch, sales reps and product
service room. 
* Maintain customer technical service issues on file for follow-up.
* Maintain facility to S-W standards through proper maintenance, repair and
housekeeping. 
* Identify facility problems and make recommendations. 
* Follow designated loss prevention, security and safety practices according to
policy and correct or 
report non-compliance of appropriate procedures/policies. 
* Must be familiar with the proper, handling, storing, labeling, cleaning up
spills, disposing of and 
filing all paperwork associated with hazardous material/waste. 
* Additional Duties:
* Troubleshoot and resolve customer problems with spray equipment. 
* Document and refer potential wholesale leads to appropriate sales rep. 
* Operate all material handling, color matching, tinting, mixing and lab
testing equipment as required and in a safe manner. 
* Assist with physical inventory. 
* Assist with color blending, warehouse and delivery responsibilities as
needed. 
* Other duties as assigned.

QUALIFICATIONS

Minimum Requirements:
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without
needing sponsorship for employment work visa status now or in the future
* Must be able, with or without reasonable accommodation, to retrieve material
from shelves and floor stacks and lift and carry up to 50 lbs. frequently and
up to 70 lbs. on occasion.
* Must be willing to work all scheduled hours, which may include evenings and
weekends, with or without reasonable accommodation
* Employee must be able to tolerate non-toxic paint odors and be able to wear a
respirator as required. 
* If internal to Sherwin-Williams, you must have received at least a “meets
expectations” (3) rating on your most recent performance appraisal
* If internal to Sherwin-Williams, you must have completed all HR Cloud
eLearning courses required for your current position 

Preferred Qualifications:
* Have a valid, unrestricted Driver’s License
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or
customer service position
* Have previous work experience selling paint and paint related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
* Prefer experience with Chemical Coatings products and customers. 

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring
and protecting what matters. Our paints, coatings and innovative solutions make
the places and spaces in our world brighter and stronger. Your skills, talent
and passion make it possible to live this purpose, and for customers and our
business to achieve great results. Sherwin-Williams is a place that takes its
stability, growth and momentum and translates it to possibility for our people.
Our people are behind the strength of our success, and we invest and support you
in:

Life … with rewards, benefits and the flexibility to enhance your health and
well-being
Career … with opportunities to learn, develop new skills and grow your
contribution
Connection … with an inclusive team and commitment to our own and broader
communities
It's all here for you... let's Create Your Possible

What is the Process to get Started?
Step 1 – Online Application
Find the role(s) that interest you on our Careers page:
https://jobsearch.sherwin.com/ [https://jobsearch.sherwin.com/]
Set aside 15 minutes to create your profile by entering or importing your
details from one of our job board partners

Step 2 – Digital Interview
Upon review of your application, qualified candidates will be invited to
complete a digital video interview via H...

About Sherwin-Williams

Paint, Coating, and Adhesive Manufacturing · 10,001+ employees · headquartered in Cleveland, OH