Technical Support Engineer - Student Position

Responsibilities

Provide front-line technical support for Blockaid applications while monitoring system performance and API health. Collaborate with engineering and product teams to resolve customer issues and maintain internal documentation.

Requirements

Currently pursuing a degree in Engineering, Computer Science, or a related technical field with at least 1-1.5 years of study remaining. Candidates must possess strong analytical skills and excellent communication abilities.

Skills

• Technical Support
• Blockchain
• Web3
• API Integrations
• System Performance Monitoring
• Analytical Thinking
• Problem-solving
• Communication
• Troubleshooting
• Documentation
• Security Incident Response
• Crypto

About this role

Technical Support Engineer – Student Position
Money is becoming software. That changes everything about how it has to be protected. Stablecoins, tokenized assets, and payments made by AI agents are moving real value at machine speed. That’s where Blockaid comes in. We build the security technology behind how money moves. Coinbase, MetaMask, Uniswap, and many of the largest platforms moving money today rely on us to screen billions of transactions and stop fraud, scams, and hacks before they reach a single user.
We’re backed by investors including Sequoia Capital, Ribbit Capital, and Cyberstarts, firms behind some of the biggest names in cybersecurity.

The Role
We're looking for a student to join our Support team, based in NYC as a Junior Technical Support Engineer. This is a rare opportunity to get hands-on experience with cutting-edge blockchain security products while still studying, and to grow with us. The role offers an opportunity to build a strong technical foundation while you study, with the potential to grow into a full-time role at Blockaid after graduation.
This role is meant for someone curious, sharp, and eager to learn - no prior professional experience required. What matters most is your ability to learn fast, think systematically, and grow into the role.

Work Format
This is a shift-based role - you'll work in rotating shifts. Exact scheduling will be discussed and coordinated to work around your studies as much as possible.

What You'll Do
Provide front-line technical support for Blockaid applications, learning to diagnose and resolve real customer issues
Get hands-on exposure to system performance, API integrations, and Web3 security concepts
Monitor system performance metrics, API health, and security incident alerts
Help maintain and improve playbooks, troubleshooting guides, and internal documentation
Work closely with our Engineering and Product teams and learn the product directly from the people who build it
Take on growing responsibility as you develop subject matter expertise

Requirements
Currently studying towards a degree in Engineering, Computer Science, or an equivalent technical field
Roughly 1–1.5 years remaining in your studies (so there's real runway to grow into the role and, ideally, transition to a full-time position after graduation)
Strong analytical thinking and a systematic approach to problem-solving
Ability to communicate technical issues clearly, follow through on customer inquiries, and know when to escalate.
Excellent written and verbal communication skills
Nice to Have
Curiosity about or enthusiasm for blockchain, crypto, and Web3 - this is a strong advantage, not a requirement

About Blockaid

Computer and Network Security · 51-200 employees · headquartered in New York · founded 2022