Technical Project Manager (IT Operations and Infrastructure)

About this role

Job Summary

We are seeking an experienced Technical Project Manager to lead critical operational excellence and digital transformation initiatives across our technology landscape. This role requires a leader who goes beyond coordinating delivery ensuring that solutions are successfully transitioned into production and deliver sustained business value.

The ideal candidate brings a strong blend of technical expertise, Agile delivery experience, and deep ITIL knowledge, with proven capability in managing end-to-end project execution while embedding service management principles, particularly within Service Transition, Change Management, and Release Management.

Key Expectations

· Lead the end-to-end delivery of IT operations and infrastructure projects, ensuring alignment with business objectives and operational readiness.

· Integrate ITIL best practices throughout the project lifecycle, with a strong focus on Service Transition to ensure smooth and controlled deployment into production environments.

· Drive collaboration across cross-functional teams—including Engineering, Infrastructure, Security, and Service Management—to ensure seamless execution and handoff to operations.

· Oversee and govern change and release activities, ensuring compliance with established ITIL processes and active participation in Change Advisory Board (CAB) reviews.

· Ensure that all deliverables required for operational success—such as documentation, knowledge articles, runbooks, and support models—are complete and validated prior to go-live.

· Proactively manage risks, dependencies, and issues, ensuring minimal disruption to live services and business operations.

· Champion continuous improvement across both project delivery and service management processes.

Qualifications

Education:

· Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related fields, or equivalent experience

· ITIL v3 or ITIL v4, PMP, PRINCE2, Scrum Mas...