Technical Operations Manager (Demand)

About this role

• The Technical Operations Manager, Demand will focus on Magnite’s ClearLine product and play a lead role in ensuring clients using our technology achieve optimal results. A core component of the role is utilizing emerging AI technologies and advanced analytics to streamline workflows, identify insights across large datasets, and drive scalable operational solutions
• The role serves as an internal point of escalation at the intersection of Account Management and Product/Engineering
• ClearLine is a SpringServe-powered buy-side platform that transacts across the Magnite media footprint
• Manage a queue of technical escalations from ClearLine Account Managers while maintaining a high standard of organization, responsiveness, professionalism, and stakeholder communication
• Troubleshoot highly complex technical issues spanning multiple platforms, systems, reporting pipelines, APIs, and integrations
• Use modern AI tools and emerging technologies to identify repeatable operational challenges, design scalable solutions, automate workflows, and improve team efficiency. This role will be expected to actively evaluate and leverage evolving AI capabilities to deliver meaningful operational impact
• Create and maintain technical documentation for both internal and external audiences, including troubleshooting guides, platform feature documentation, process documentation, and customer-facing support materials
• Take initiative in investigating ambiguous problems, proactively seeking answers, asking thoughtful questions, and driving issues to resolution with minimal oversight
• Learn new platforms, systems, and technical concepts quickly while demonstrating strong ownership and long-term retention of operational knowledge
• Act as a cross-functional project lead when needed, coordinating efforts across Technical Operations, Product, Engineering, Account Management, and external partners to resolve issues and execute initiatives
• Partner directly with Product and Engineering t...