Technical Operations Manager, Commercial

About this role

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. *We are a certified B Corps, headquartered in Seattle, WA*

The Job

As a Technical Operations Manager, you'll play a vital role in ensuring optimal performance for a distributed portfolio of solar PV and energy storage assets. You'll be the primary technical point of contact for assigned clients, working closely with Portfolio Managers and the broader Commercial Operations Team.

We’re looking for commercial technicians and installers who also love working with clients and partners. From asset onboarding to performance management and reporting, you'll directly contribute to delivering exceptional client experiences while supporting operational excellence and innovation in clean energy.

### What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Technical Expertise and Client Engagement (60%)

• Serve as the primary technical point of contact for assigned clients in a portfolio of about 250-350 MW of distributed solar assets
• Review service visit reports before they are presented to clients and participate in weekly client check-in calls to provide on-the-spot technical expertise
• Cultivate strong relationships with clients, field service partners, internal team members, and other asset stakeholders

Operational Support and Field Coordination (20%)

• Investigate issues using site monitoring platforms, and initiate activities to improve asset performance.
• Create, manage, and oversee tickets for planned and unplanned service activities.
• Coordinate and manage service activities with fie...