Technical Account Manager (Technical Advisory)

Responsibilities

The Technical Account Manager will act as a trusted advisor to drive product adoption, maturity, and customer satisfaction within assigned accounts. They will also lead technical strategy, conduct business reviews, and advocate for customer needs internally to influence the product roadmap.

Requirements

Candidates must have at least 5 years of practical experience in software development or DevOps engineering. Additionally, a minimum of 5 years in customer-facing pre- or post-sales roles is required, along with excellent communication and presentation skills.

Skills

• Technical Account Management
• Software Development
• DevOps
• Customer Success
• Static Code Analysis
• Presentation Skills
• Communication Skills
• Strategic Planning
• Relationship Management
• Technical Advisory
• Problem Solving
• Project Management
• Customer Advocacy
• Software Governance
• Technical Evangelism

About this role

Who is Sonar?
Sonar enables organizations to ship agentic code with confidence. Code creation is abundant, but confidence is scarce. Our core platform, SonarQube, verifies over 750 billion lines of code every day, delivering agentic verification and governance for all code. Trusted by more than 7 million developers and 75% of the Fortune 100, including teams at Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company, Sonar enables organizations to reduce outages, improve security, and lower the cost and risk of agentic software development.

Founded in Geneva and now headquartered in Austin, Texas, Sonar has a global team working across offices and hubs, including Silicon Valley, London, Bochum, Barcelona, Singapore, Tokyo, and the Washington, D.C. area. At Sonar, we’re enabling enterprises to build agentic software factories that can move quickly while maintaining the control, consistency and evidence required to ship with confidence.
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The impact you will have
Grow the usage of the Sonar solution within Accounts
Increase the overall Account Sonar maturity
Lower the risk of Account churn or downgrade
Increase Account satisfaction, reduce the number of escalations
Increase the number of Sonar sponsors in the Account
Establish and maintain Sonar as a Trusted Advisor in the Account
Entice Accounts to stay current on an Active version of Sonar, to get maximal value
Influence Sonar roadmap to meet Account needs

On a daily basis, you will
Actively listen and formalize Account technical pains or other adoption inhibitors
Work on plans to overcome customer pains and inhibitors
Report product technical or functional gaps internally and advocate for their resolution
Evangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvements to the customer
Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
Recruit customer development teams not currently using Sonar “Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
Run Quarterly Business Reviews (QBR) with Account Sales representatives
Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity
Track product development within Sonar in order to maintain product expertise

The skills you will demonstrate
Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users
At least 5 years of experience in pre- or post-sales customer-facing activities
High listening skills and the ability to formalize and abstract elements expressed by customers and partners
Excellent presentation skills with strong written and verbal communication skills
Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
Attention to details
A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovationsAutonomy to run your activity/plans with limited supervision

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We value diversity, equity, and inclusion
At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you need any accommodation, please reach out to us at hiring@sonarsource.com.
All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.
Applications that are submitted through agencies or third party recruiters will not be considered.

About Sonar

Software Development · 501-1,000 employees · headquartered in Austin, Texas · founded 2008