Technical Account Manager – LATAM (Spanish-Speaking)

Responsibilities

The Technical Account Manager will lead technical deployments and serve as the primary point of contact for customers in the LATAM region. They will build strategic relationships, drive feature adoption, and ensure customers realize the full value of the Upwind platform.

Requirements

Candidates must have 3+ years of experience in customer-facing SaaS roles and a strong technical background in cloud infrastructure or cybersecurity. Professional proficiency in both Spanish and English is required for this role.

Skills

• Technical Account Management
• Cloud Infrastructure
• Cybersecurity
• DevOps
• AWS
• GCP
• Azure
• Customer Success
• Project Management
• SaaS
• Spanish
• English
• Communication
• Problem-solving
• Relationship-building

About this role

Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.
We're looking for a Technical Account Manager in LATAM to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.
This is a fully remote role based in LATAM
Responsibilities
Act as a strategic partner to the sales team post-sale in LATAM, supporting account continuity while enabling sales to focus on new opportunities
Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities
Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)

Requirements
3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles
Must-have: Fluency in Spanish (professional / business proficiency) and professional-level English
Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
Excellent communication, problem-solving, and relationship-building skills
Experience leading technical projects, managing cloud deployments, and driving feature adoption
Strategic mindset with the ability to align technical solutions to business goals
Relevant certifications in cloud or security (preferred)

About Upwind Security

Computer and Network Security · 501-1,000 employees · headquartered in San Francisco, California · founded 2022