Sustainability Solutions Data Analyst

Responsibilities

The analyst is responsible for collecting, interpreting, and analyzing sustainability data to resolve customer needs within the Goby platform. They will manage customer onboarding, maintain ongoing relationships, and collaborate with internal teams to drive product improvements.

Requirements

Candidates must hold a bachelor's degree in engineering, sciences, or business and possess 2-4 years of relevant project experience. Proficiency in data analytics tools and strong communication skills are required to explain technical concepts to non-technical stakeholders.

Skills

• Data Analysis
• Customer Success
• Problem-solving
• ESG
• Sustainability
• Project Management
• Communication
• Google Suite
• Salesforce
• AWS
• ERP
• CRM
• SaaS
• Six Sigma
• SQL
• Python

About this role

Overview: Here at Conservice, the Analyst is a vital part of our Customer
Experience team within the Sustainability Solutions department. Working
specifically within Sustainability Data Management, the Analyst is responsible
for collecting, interpreting, and analyzing data to solve customer needs and
provide a seamless experience in the Goby platform. 

Partnering closely with Customer Success Managers and Consultants, this role
leverages structured problem-solving, streamlined processes, and data management
principles to ensure foundational account success that drives long-term value
creation for our customers.

Key Responsibilities

* Work closely with customers to resolve data issues
* Present data analysis reports to internal and external stakeholders
* Develop effective actions and guidelines that enable process improvements
* Manage the customer onboarding process to Conservice ESG platform and oversee
ongoing maintenance
* Manage customer relationships to promote and create value through strong
business acumen, problem-solving skills, and relationship-building
* Work with Goby's internal leaders and teams to continuously improve company
products and offerings to drive growth

Skills

* Leadership: Demonstrate initiative and an ownership mindset by identifying
and initiating value-add opportunities, both internally and externally
* Problem-Solving: Leverage strategic thinking and focus on root causes to
constructively solve problems
* Effective Communication: Exhibit the ability to set and manage client's
expectations, along with the ability to communicate comprehensively and
cohesively in written and verbal form
* Operational Understanding: Meet client needs through a strong grasp of
processes, technology, and objective use of data
* Teamwork: Collaborate effectively with management and team members.

Qualifications

* Education: Bachelor's degree in engineering, sciences, or business
* Experience: 2-4 years of relevant experience in a project environment serving
customers and/or internal stakeholders (e.g., external or internal consulting
or similar corporate roles with a mix of day-to-day operations and time-bound
project experiences is preferable)
* Communication: 
* Excellent verbal and written communication skills, with the ability to
explain complex technical concepts to non-technical audiences.
* Experience and strong ability working across functions and seniority
levels.

* Technical Skills:
* Proficiency in data analytics and management utilizing Google Suite, cloud
platforms, and/or various integrations (e.g., Sheets, Salesforce, AWS)
* Experience with technology platforms such as ERPs, CRMs, or related niche
technologies
* Understanding of SaaS business model
* Ability to learn and assess customer data related needs utilizing various
process methodologies such as Six Sigma or similar analytical frameworks

Preferred Qualifications

* Experience with SQL and/or Python
* An interest/experience in sustainability and ESG initiatives

Qualifications

Qualifications

* Education: Bachelor's degree in engineering, sciences, or business
* Experience: 2-4 years of relevant experience in a project environment serving
customers and/or internal stakeholders (e.g., external or internal consulting
or similar corporate roles with a mix of day-to-day operations and time-bound
project experiences is preferable)
* Communication: 
* Excellent verbal and written communication skills, with the ability to
explain complex technical concepts to non-technical audiences.
* Experience and strong ability working across functions and seniority
levels.

* Technical Skills:
* Proficiency in data analytics and management utilizing Google Suite, cloud
platforms, and/or various integrations (e.g., Sheets, Salesforce, AWS)
* Experience with technology platforms such as ERPs, CRMs, or related niche
technologies
* Understanding of SaaS business model
* Ability to learn and assess customer data related needs utilizing various
process methodologies such as Six Sigma or similar analytical frameworks

Preferred Qualifications

* Experience with SQL and/or Python
* An interest/experience in sustainability and ESG initiatives

About Conservice

Utilities · 1,001-5,000 employees · headquartered in River Heights, UT · founded 2000