Strategy & Operations Senior Manager

About this role

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.


Job Description
This role serves as a strategic leader supporting the Direct Phone Sales (DPS) organization, including the Allstate and National General call centers, Direct Agency, and Direct Auto retail stores. The position is responsible for leading the centralized activation and enablement function that helps DPS execute growth strategies, accelerate adoption of priorities, strengthen sales capabilities, and drive operational excellence across the channel.


This leader oversees both the DPS Change Management & Activation team and the Knowledge Management & Sales Process Mastery team, creating an integrated approach to communication, training, knowledge delivery, sales effectiveness, and organizational readiness. The role acts as a trusted advisor to DPS senior leadership, bringing strategic perspective, innovative ideas, and actionable solutions that help the business achieve aggressive growth objectives while maintaining a strong employee and customer experience.


Success in this role requires balancing speed with strategy in a fast-paced environment, building strong stakeholder relationships across functions, and demonstrating the value of a centralized support model through measurable business outcomes.


Strategic Leadership & Business Partnership

• Serve as a strategic partner to Direct Phone Sales leadership, helping translate business priorities into actionable activation, enablement, and adoption strategies.
• Provide thought leadership and external perspective to identify opportunities, challenge assumptio...