Strategy & Operations Manager

About this role

About The Role
Avida helps fitness coaches build thriving online businesses and Coaches are at the core of delivering great outcomes for users at scale.


We’re hiring a Strategy & Operations Manager to lead and scale our coaching function. This role owns the day-to-day performance of a ~30-person coaching operations team and is responsible for translating head coaches’ methodologies into consistent, high-quality execution for users.


This is a true operator role: part people leader, part systems builder, part data-driven optimizer. You’ll drive user engagement, efficiency, and long-term value while working closely with Product, Account Management, Support, and Sales.


You’ll report directly to the Head of Operations.


What You’ll Do


Team Leadership & Coaching Operations

• Lead, manage, and develop a team of ~30 Coaches with 2 direct reports
• Translate coach strategy and methodology into clear, repeatable daily workflows
• Set expectations, monitor performance, and run feedback and coaching loops
• Maintain and build scalable onboarding, training, and quality standards for the coaching org

Performance, Efficiency & Quality

• Own core coaching-related metrics including user engagement, responsiveness, and quality signals
• Identify inefficiencies and bottlenecks in coaching workflows and resolve them
• Balance quality and scale as client volume grows, without compromising user experience
• Implement process improvements that increase throughput and consistency

Analytics & Decision-Making

• Use SQL and BI tools to analyze coach performance, user engagement, and behavioral trends
• Build dashboards and recurring reporting to track team effectiveness
• Partner with Ops and Product to define success metrics and targets
• Use data to guide staffing models, prioritization, and operational changes

AI & Tooling Enablement

• Help define and execute on opportunities for AI-driven efficiency improvements that improve ...