Strategic Operations Manager

About this role

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Strategic Operations Manager based in the United States.

This is an exciting opportunity for a data-driven operations professional to help a growing organization scale efficiently and make smarter, evidence-based decisions. Reporting to the Director of Strategic Operations, you will combine analytical expertise with project leadership to transform business insights into measurable operational improvements. You will investigate performance trends, build dashboards, and identify opportunities to optimize workflows across multiple departments. The role involves leading complex initiatives from planning through execution while aligning stakeholders around clear goals, timelines, and deliverables. You will work in a collaborative, fast-paced, and remote-first environment where curiosity, ownership, and adaptability are highly valued. This position offers the opportunity to influence strategic decisions, improve operational performance, and contribute to the evolution of technology-enabled legal services.

### Accountabilities:

• Analyze operational data to uncover trends, investigate performance variations, identify inefficiencies, and answer critical business questions.
• Own the process of generating operational insights and following through on recommendations, ensuring that analysis translates into concrete actions and measurable business outcomes.
• Develop, maintain, and improve dashboards and reporting tools that communicate operational performance clearly to technical and non-technical stakeholders.
• Lead complex operational projects from initial scoping and planning through implementation and completion, establishing clear objectives, timelines, deliverables, and accountability.
• Coordinate cross-functional initiatives involving multiple departments and stakeholders, ensuring effective communication, alignment, and progress ...