Staff Customer Success Manager

About this role

*\*Open to hiring remote across the US — we also have offices in NYC, San Francisco, and Seattle*

We are looking for a highly-motivated senior IC who will work with some of Runway’s biggest and most strategic partners. You will be central to our partners’ success in adopting Runway to transform the ways they create content. Success in this role will require a mix of technical fluency, strategic thinking, and hands-on execution.

This role reports to the Head of Ops & Partnerships and works alongside various teams at Runway.

What you’ll do

• Own and maintain strong relationships with our top partners ensuring long-term alignment and collaboration. Runway’s partners include Fortune 100 companies, some of the largest Hollywood studios, award-winning advertising and marketing agencies, leading technology companies, e-commerce platforms, and more.
• Get embedded within accounts to learn and understand their (content) pain points and challenges today, then propose discrete ways in which Runway can solve those challenges
• Identify and prototype specific and highly targeted new markets and new opportunities for our products
• Develop a deep, functional and technical understanding of our products and future roadmap
• Be hands-on in quickly onboarding new partners to our platform and/or API while also supporting their long-term expansion and technical understanding of how to leverage Runway
• Provide high-impact feedback to Product, Engineering, and Creative which can in turn improve the product experience for our partners
• Analyze, track, and report on the performance of existing partnerships leveraging BI tools and data

What you’ll need

• 5+ years of overall experience in customer-facing roles, engaging C-level technical audiences with complex global organizations ideally within tech, finance, or consulting
• Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes
• Ability to work in a fast-paced,...