Sr. Project Manager / Product Owner [SK-24534]
Company: Skill
Location: New York, NY
Salary: $124.8k - $145.6k per year
Type: Full-time
Posted: 2026-10-30
About this role
Aquent, a leading talent solutions partner, is thrilled to present an exceptional opportunity with a renowned organization committed to delivering vital services and elevating customer experiences. This industry leader pioneers technological advancements to ensure seamless, critical communications, particularly during high-stakes situations. Join a team where innovation, reliability, and customer satisfaction are paramount, and your contributions directly impact countless individuals by keeping them informed and connected.
Embark on a dynamic journey where you will be the driving force behind critical customer communications and transformative platform initiatives. In this pivotal role, you will expertly bridge the gap between strategic business vision and technical execution, directly shaping how customers receive vital, time-sensitive information across a multitude of channels. Your expertise will be instrumental in ensuring operational excellence, significantly enhancing customer satisfaction, and bolstering the resilience of essential services, creating a tangible and far-reaching impact on daily operations and critical emergency responses.
Key Responsibilities
- Lead the gathering, drafting, and refinement of business rules, functional specifications, user stories, and acceptance criteria, maintaining and prioritizing the product enhancement backlog within tools like Jira/Azure DevOps.
- Drive the delivery of customer-facing messaging initiatives, ensuring seamless, automated, and time-sensitive outbound notifications across SMS, email, voice, web, and mobile channels.
- Act as the primary liaison between non-technical business units and technical development teams, translating strategic business goals into actionable technical deliverables.
- Coordinate with internal stakeholders and external vendors (onshore and offshore) to define requirements, track deliverables, manage integration dependencies, and lead User Acceptance Testing (UAT) to val...