Sr. Project Manager - (100% Remote / Seattle, WA)

About this role

Senior Project Manager – Workflow & Operational Transformation


Work Requirement: 100% Remote (Seattle, WA)


Contract Duration: 12 Months


Overview

• We are seeking a high-level Program/Project Manager to lead a large-scale servicing operations modernization initiative. This role will focus on transforming back-office workflows, including migrating from a legacy workflow platform to a modern case management solution, while driving process improvements, automation, and enhanced user experiences.
• This is a high-visibility, cross-functional role requiring strong leadership across technology, operations, and business teams, with exposure to executive stakeholders.

A successful candidate will bring proven experience leading large-scale operational transformation programs, particularly those involving workflow or case management platforms and enterprise technology migrations. They must be skilled at driving cross-functional alignment across business, technology, and risk teams, while managing complex timelines, multiple workstreams, and executive stakeholders. Strong expertise in process redesign, automation, and delivering measurable operational efficiency improvements ideally within a regulated industry is essential.


Key Responsibilities

• Lead a complex operational transformation program spanning workflow redesign, automation, and case management modernization.
• Drive the migration from legacy workflow systems to modern platforms (e.g., K2 to Pega or similar).
• Establish and manage the program roadmap, including prioritization of workstreams and delivery milestones.
• Coordinate across Operations, Technology, Architecture, Risk, Compliance, and Business teams.
• Oversee multiple workstreams, including dependencies, risks, and issue resolution.
• Deliver executive-level reporting, dashboards, and communications to ensure transparency and alignment.
• Facilitate decision-making across diverse stakeholder groups and drive alignment ...