Sr. Product Success Manager (for product managers who want to guide other product teams)

About this role

*We are always hiring for this unique role. It is an essential position on the team and the company is growing. That is why you will continue to see it posted. Product management experience is a must-have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your consultative support.*
Aha! is the world's #1 product development software. We help more than 1 million product builders to bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery. The suite includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge. Product teams rely on our expertise, AI assistant, and training programs via Aha! Academy to do their best work. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1.5M to people in need through Aha! Cares. Learn more at www.aha.io.


Our team
Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.

• We serve: We work with the world's best known and most innovative companies, and they trust us to guide them to build products that their customers love
• We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers
• We act with urgency: We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.
• We exchange value: We do not have any salespeople and we focus on what is best for the customer
• We collaborate: We have no tolerance for drama. We celebrate clear communication,...