Sr. Principal AI Software Engineer

About this role

Sr. Principal AI Software Engineer

Texas (Remote)

Role Type: Fulltime

Job Description

Be the one building AI-powered experiences where they matter most.

We help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Senior Principal, AI Software Engineer– Agentic & Industry Solutions

Qualifications:

• Bachelors degree in Computer Science, Engineering, Artificial Intelligence, Data Science, or related discipline; Masters degree

preferred

• 10+ years of experience in software engineering, solution architecture, enterprise integration, or cloud-native application development

• 5+ years of experience designing and implementing AI, Conversational AI, automation, or workflow orchestration solutions

• Strong hands-on development experience building scalable enterprise applications

• Proven ability to move solutions from concept and prototype through production deployment

• Demonstrated technical leadership skills and ability to mentor engineers and architects

• Strong communication and stakeholder engagement skills with ability to collaborate across Product, Engineering, and Strategic Customer teams

• Experience building Agentic AI platforms, copilots, virtual agents, digital assistants, or intelligent automation solutions

• Experience creating reusable solution accelerators, frameworks, and industry-specific assets

• Understanding of industry processes within Financial Services, Healthcare, Insurance, Retail, Telecommunications, or Public Sector is a plus

• Contributions to technical communities, open-source projects,...