Sr. Customer Success Manager, Amazon Leo

Responsibilities

The Senior Customer Success Manager will lead the launch and ongoing management of consumer partnerships for the Amazon Leo satellite network. They are responsible for operationalizing sales channels, driving customer acquisition, and maintaining strategic relationships with senior partners.

Requirements

Candidates must have 6+ years of customer-facing experience in technology or telecommunications and a bachelor's degree in a related field. Proven ability to build operational processes from scratch and influence senior stakeholders is required.

Skills

• Customer success
• Partnership management
• Sales channel operations
• Strategic planning
• Cross-functional leadership
• Data analysis
• Business development
• Telecommunications
• Project management
• Stakeholder management
• Go-to-market strategy
• Performance tracking
• Process improvement
• Financial modeling
• Technical communication
• Mentoring

Benefits

• Health insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Prescription insurance
• Basic life and AD&D insurance
• Supplemental life plans
• Employee assistance program
• Mental health support
• Medical advice line
• Flexible spending accounts
• Adoption and surrogacy reimbursement
• 401(k) matching
• Paid time off
• Parental leave
• Restricted stock units
• Sign-on payments

About this role

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to
deliver fast, reliable broadband connectivity to customers beyond the reach of
existing networks. From households to small businesses, schools, hospitals, and
government agencies, Amazon Leo will serve communities and organizations
operating in places without dependable internet access.

Amazon Leo is seeking a Senior Customer Success Manager to lead the launch and
ongoing management of consumer partnerships, operationalizing sales channels to
drive customer acquisition and revenue growth. In this role, you will serve as
the primary relationship owner for strategic consumer partners, responsible for
delivering a seamless launch experience, building scalable operational
processes, and driving mutual business outcomes. The ideal candidate brings deep
experience managing complex, multi-stakeholder partnerships in
telecommunications or technology environments, with a proven ability to build
processes from scratch, align cross-functional teams, and balance partner needs
against internal business priorities.

Key job responsibilities
- Own the end-to-end channel launch and ongoing management for Consumer
Partnerships, serving as the primary point of contact and relationship owner
with external senior partnership executives
- Operationalize the sales channel by building and implementing processes,
systems, playbooks, and reporting to support partner-driven customer acquisition
at scale
- Drive day-to-day partner operations including performance tracking, escalation
resolution, and continuous improvement of the partner experience
- Develop and maintain joint business plans with the partner, setting clear
goals, milestones, and success metrics aligned to revenue and customer growth
targets
- Proactively identify and mitigate long-term partnership risks, developing
contingency plans and making trade-offs between customer needs, partner
interests, and internal business priorities — escalating effectively and finding
paths forward in difficult situations
- Prepare concise program updates, performance readouts, and decision memos for
senior leadership — translating complex partnership dynamics into clear
recommendations and tradeoff analyses
- Lead Weekly, Monthly, and Quarterly Business Reviews; continuously measure and
forecast attainment against goals utilizing dashboards and tools to derive
well-vetted analysis
- Build and document scalable mechanisms and frameworks that enable the broader
team to replicate success across future consumer partnerships
- Lead cross-functional collaboration across Business Development, GTM, Product,
Operations, and other teams building influential relationships with senior
internal stakeholders and harmonizing competing priorities to drive partner and
business outcomes
- Serve as the voice of the partner internally synthesizing feedback, surfacing
systemic issues, and driving changes to processes, tools, and products that
improve the partner and customer experience at scale
- Track competitive developments, market trends, and evolving customer
expectations in the consumer broadband landscape, translating insights into
actionable adjustments to partnership strategies and engagement plans
- Actively mentor peers and contribute to the development of the broader Amazon
Leo team

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S.
citizen or national, U.S. permanent resident (i.e., current Green Card holder),
or lawfully admitted into the U.S. as a refugee or granted asylum. Basic
Qualifications: - 6+ years of customer-facing work, engaging with customer
executives, technologists or partners to solve business problems with advanced
technologies experience
- Bachelor's degree in Engineering, Finance, Business, Economics or other
related fields
- Experience communicating complex information and solutions to senior
stakeholders and influencing decisions, or experience using complex financial
models, KPIs, and data analysis to inform strategic business decisions and
influence cross-functional stakeholders, with proven business impact (e.g.,
financial savings, operational improvements, or customer benefits)
- Demonstrated experience operationalizing sales channels or partner programs,
including building processes, systems, and reporting from the ground up
Preferred Qualifications: - Experience in written and verbal communication with
the ability to present complex technical information in a clear and concise
manner to executives and non-technical leaders
- Master's degree in Engineering or Business Administration or a related field
- MBA, or 6+ years of solving problems with technology in the Telecommunications
industry experience
- Experience working with customers with a passion for delivering exceptional
service, or experience that includes strong analytical skills, attention to
detail, and effective communication abilities and experience in software
development
- Experience in a fast-paced, high-tech company, or experience prioritizing and
handling multiple assignments at any given time while maintaining commitment to
deadlines
- Experience using data and analytics to drive sales strategy and results
- Proven track record of launching new partnerships or sales channels in a
pre-launch or early-stage business environment

Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
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