IS Customer Support Technician - On Site

Responsibilities

The technician serves as the primary point of support for resolving caregiver IT issues and fulfilling service requests. They are also responsible for facilitating technical project deployments while maintaining a high standard of customer service.

Requirements

Candidates must have at least 2 years of experience in technical support or a relevant technology certification. Preferred qualifications include an associate or bachelor's degree in an IT-related field and current industry certifications such as A+, Network+, or CCNA.

Skills

• Technical support
• Knowledge management
• Customer service
• Information technology services
• Project deployment
• Troubleshooting
• End user support

Benefits

• Retirement 401(k) Savings Plan
• Health care benefits
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid parental leave
• Vacations
• Holidays
• Well-being resources

About this role

Serves as the key point of support to resolve caregivers' issues, fulfill
requests for information technology services, and facilitate technical project
deployments. End User Support team members must deliver timely and accurate
Information Technology support and services to all Providence caregivers,
partners, and customers while maintaining a focus on positive customer service
experience.  In addition, must be able to perform tasks outlined in End User
Support Technician. 

Providence caregivers are not simply valued – they’re invaluable. Join our team
at Enterprise Information Services and thrive in our culture of patient-focused,
whole-person care built on understanding, commitment, and mutual respect. Your
voice matters here, because we know that to inspire and retain the best people,
we must empower them.

Required Qualifications:

* 2 years' experience in technical support or at least one current
certification in technology related field.
* Experience using Knowledge management tools.

Preferred Qualifications:

* Associate's Degree in IT or IT related equivalent.    
* Bachelor's Degree in Computer Science, Electrical Engineering, Information
Systems or related discipline.   
* Coursework/Training: Current certification A+, Network+, CCNA, MCSE, RHCE,
MCSA, CSA, ACE, CCIE, or MSDBA.    

Why Join Providence? 

Our best-in-class benefits
[https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fprovidence.jobs%2Fbenefits%2F&data=05%7C01%7Cethelleah.torres1%40providence.org%7C6da11282629946c936bc08dbf64b1e78%7C2e3190869a2646a3865f615bed576786%7C0%7C0%7C638374574718197112%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=CHUc7JRL0t6AAExYx6UfCEVEH8gfmaw9cEOZ4wX0%2BZU%3D&reserved=0] are
uniquely designed to support you and your family in staying well, growing
professionally, and achieving financial security. We take care of you, so you
can focus on delivering our Mission [https://providence.jobs/mission/] of caring
for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence
family of organizations may change your current benefits. Changes in benefits,
including paid time-off, happen for various reasons. These reasons can include
changes of Legal Employer, FTE, Union, location, time-off plan policies,
availability of health and welfare benefit plan offerings, and other various
reasons.  

At Providence, our strength lies in Our Promise of “Know me, care for me, ease
my way.” Working at our family of organizations means that regardless of your
role, we’ll walk alongside you in your career, supporting you so you can support
others. We provide best-in-class benefits and we foster an inclusive workplace
where diversity is valued, and everyone is essential, heard and respected.
Together, our 120,000 caregivers (all employees) serve in over 50 hospitals,
over 1,000 clinics and a full range of health and social services across Alaska,
California, Montana, New Mexico, Oregon, Texas and Washington. As a
comprehensive health care organization, we are serving more people, advancing
best practices and continuing our more than 100-year tradition of serving the
poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this
position.  The successful candidate's placement on the wage range for this
position will be determined based upon relevant job experience and other
applicable factors. These amounts are the base pay range; additional
compensation may be available for this role, such as shift differentials,
standby/on-call, overtime, premiums, extra shift incentives, or bonus
opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k)
Savings Plan with employer matching, health care benefits (medical, dental,
vision), life insurance, disability insurance, time off benefits (paid parental
leave, vacations, holidays, health issues), voluntary benefits, well-being
resources and much more. Learn more at providence.jobs/benefits
[https://providence.jobs/benefits/].

Applicants in the Unincorporated County of Los Angeles: Qualified applications
with arrest or conviction records will be considered for employment in
accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for
Employers and the California Fair Chance Act
[https://s3-us-west-2.amazonaws.com/images.provhealth.org/HR-onboarding/LA_County_Fair_Chance_Ordinance_2024.pdf].

About Providence

Hospitals and Health Care · 2-10 employees · headquartered in Redondo Beach, California