Customer Success Manager, Amazon Leo

Responsibilities

Manage day-to-day channel operations for consumer partnerships and serve as a primary point of contact for partner teams. Drive customer acquisition by improving processes, systems, and playbooks while collaborating across internal teams to meet growth targets.

Requirements

Requires at least 4 years of customer-facing experience in telecommunications or technology environments and a bachelor's degree. Candidates must possess strong project management skills and the ability to communicate complex technical information to senior stakeholders.

Skills

• Project management
• Channel operations
• Sales channel operationalization
• Data-driven decision making
• Relationship management
• Strategic planning
• Performance tracking
• Escalation resolution
• Stakeholder management
• Business development
• Go-to-market strategy
• Data analytics
• Process improvement
• Technical communication
• Customer advocacy
• ROI analysis

Benefits

• Health insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Prescription insurance
• Basic life and AD&D insurance
• Supplemental life plans
• Employee assistance program
• Mental health support
• Medical advice line
• Flexible spending accounts
• Adoption and surrogacy reimbursement
• 401(k) matching
• Paid time off
• Parental leave
• Restricted stock units
• Sign-on payments

About this role

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to
deliver fast, reliable broadband connectivity to customers beyond the reach of
existing networks. From households to small businesses, schools, hospitals, and
government agencies, Amazon Leo will serve communities and organizations
operating in places without dependable internet access.

Amazon Leo is seeking a Customer Success Manager to support North America
consumer partnerships, helping operationalize sales channels to drive customer
acquisition and revenue growth. In this role, you will serve as a key
relationship point of contact for consumer partners, responsible for supporting
a seamless launch experience, improving operational processes, and contributing
to mutual business outcomes. The ideal candidate brings experience managing
customer-facing partnerships in telecommunications or technology environments,
with a demonstrated ability to collaborate across teams, deliver data-driven
recommendations, and navigate ambiguity where problems and solutions may not yet
be defined.

Key job responsibilities
- Manage the day-to-day channel operations for Consumer Partnerships, serving as
a primary point of contact with partner teams and senior customer contacts
- Support the operationalization of the sales channel by improving processes,
systems, playbooks, and reporting to support partner-driven customer acquisition
- Drive day-to-day partner operations including performance tracking, escalation
resolution, and continuous improvement of the partner experience
- Collaborate with partners to develop data-driven plans that set clear goals,
milestones, and success metrics aligned to customer growth and adoption targets
- Identify and mitigate immediate partnership risks, making trade-offs between
time and return, escalating appropriately and clearing blockers to maintain
progress
- Prepare clear and concise program updates, performance readouts, and status
communications for management, translating partnership dynamics into actionable
summaries
- Support Weekly, Monthly, and Quarterly Business Reviews; measure and forecast
attainment against goals utilizing dashboards and tools to derive well-vetted
analysis
- Improve project and process efficiency by optimizing cross-team processes,
refining playbooks, and contributing to mechanisms that improve team efficacy
and delivery
- Collaborate effectively across Business Development, GTM, Product, Operations,
and other teams, influencing internal and external stakeholders, project plans,
and priorities to deliver for customers
- Serve as a customer advocate internally — organizing, analyzing, and surfacing
partner feedback in the correct channels to drive improvements to processes,
tools, and products
- Collaborate with customers to develop data-driven, long-term plans that drive
adoption of growth-generating products and a positive customer experience
- Provide recommendations to partners that drive return on investment (ROI)

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S.
citizen or national, U.S. permanent resident (i.e., current Green Card holder),
or lawfully admitted into the U.S. as a refugee or granted asylum. Basic
Qualifications: - Experience with strong project management skills and the
ability to thrive in a fast-paced environment
- 4+ years of customer-facing work, engaging with customer executives,
technologists or partners to solve business problems with advanced technologies
experience
- Bachelor's degree in Engineering, Finance, Business, Economics or other
related fields
- Experience communicating complex information and solutions to senior
stakeholders and influencing decisions, or experience communicating results to
senior leadership
- Experience in developing and managing sales or channel programs Preferred
Qualifications: - Experience in written and verbal communication with the
ability to present complex technical information in a clear and concise manner
to executives and non-technical leaders
- Master's degree in Engineering or Business Administration or a related field
- Bachelor's degree or equivalent, or 6+ years of solving problems with
technology in the Telecommunications industry experience
- Experience working with customers with a passion for delivering exceptional
service, or experience that includes strong analytical skills, attention to
detail, and effective communication abilities
- Experience prioritizing and handling multiple assignments at any given time
while maintaining commitment to deadlines, or experience in a fast-paced,
high-tech company
- Experience using data analytics to drive learning strategy and demonstrate
business impact
- Experience driving collaborative projects from conception to delivery, or
experience dealing effectively with customers during problem resolution and
operating efficiently under pressure

Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package
will include sign-on payments and restricted stock units (RSUs). Final
compensation will be determined based on factors including experience,
qualifications, and location. Amazon also offers comprehensive benefits
including health insurance (medical, dental, vision, prescription, Basic Life &
AD&D insurance and option f...

About Amazon

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