Software Support Engineer

About this role

Company Description
DBByte is a modern data infrastructure platform focused on speed, scale, and reliability for internet applications. The company provides high-performance object storage and global content delivery to support fast, resilient products. Designed for performance at every layer, DBByte simplifies how data is stored, served, and scaled. By reducing infrastructure bottlenecks, DBByte enables engineering teams to build and ship features more quickly and confidently.

Role Description
This is a full-time remote role for a Software Support Engineer. In this position, the Software Support Engineer will investigate and resolve technical issues related to DBByte’s data infrastructure platform, working closely with engineering and product teams to diagnose problems and identify fixes or workarounds. The role includes responding to customer inquiries, reproducing issues, analyzing logs and metrics, and providing clear guidance on product features and best practices. The Software Support Engineer will also help improve support processes and documentation, contribute feedback to product roadmaps based on customer needs, and participate in an on-call rotation to ensure reliable support coverage.

Qualifications

• Strong Software Support and Technical Support skills, with experience handling complex customer issues.
• Ability to perform effective Troubleshooting, including root-cause analysis and issue reproduction.
• Experience in Software Development or scripting (e.g., Python, JavaScript, or similar) to analyze and resolve technical problems.
• Demonstrated Customer Service skills, with clear, empathetic communication in writing and speaking.
• Familiarity with cloud infrastructure, APIs, networking concepts, or storage systems is highly beneficial.
• Ability to work independently in a remote environment, manage multiple cases, and prioritize tasks effectively.
• Experience using ticketing and incident management tools (e.g., Zendesk, Jira, ServiceN...