Software Engineer (II or Senior) - Backend

About this role

About Ovation

Ovation is a comprehensive customer experience management platform for restaurant brands. Guests can share feedback easily without long surveys, online reviews, or ineffective complaints. Our platform connects restaurants and guests, building better relationships and improving hospitality communication.

The Role

We are seeking a Backend Engineer (II or Senior) skilled in building event-driven, distributed systems for customer-facing applications at scale. You will design and develop systems impacting thousands of restaurants, make architectural decisions, mentor engineers, and influence our technical growth.

What Makes This Role Interesting

• Work at the forefront of AI-powered product development, creating intelligent features for millions of customers

• Influence the technical and product direction within a small, high-impact engineering team

• Take on challenging problems involving event-driven microservices, real-time communication, and integrations while building a fast-growing AI platform

What We Offer

• Competitive salary

• Remote-first culture with occasional in-person events

• Clear career growth and learning budget

• Health benefits including 401k matching

• Flexible hours, generous PTO, company holidays, and work-life balance policies like Focus Fridays and limited messaging outside work hours

What You'll Do

System Design & Architecture

• Design scalable event-driven microservices for high-volume customer interaction

• Build robust APIs for web, mobile, and third-party use

• Design efficient database schemas and queries

• Lead discussions on technical trade-offs

• Implement observability: logging, metrics, tracing, alerting

Core Development

• Develop backend features for surveys, messaging, campaigns, analytics, and integrations

• Build integrations with external platforms like POS, loyalty programs, and review sites

• Write clean, test-covered, maintainable code

AI-Powered Development...