ServiceNow Business Analyst

About this role

Date Posted:
2026-05-29


Country:
United States of America


Location:
US-CT-REMOTE


Position Role Type:
Remote


U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.


Security Clearance Type:
None/Not Required


Security Clearance Status:
Not Required


At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.


The ServiceNow Business Analyst will be responsible for the capture and implementation of requirements for ServiceNow. This role involves working closely with Stakeholders and IT teams to understand business requirements, translating them into acceptance criteria for development, and ensuring the effective implementation of those requirements into the ServiceNow platform. This role requires proven experience as a ServiceNow Business Analyst with a strong understanding of the ServiceNow processes and best practices.


What You Will Do:

• Partner with stakeholders to:
• Gather and define requirements representing the customer need.
• Write User Story Acceptance Criteria based on analysis of business requirements and desired result.
• Ask probing questions to ensure requirements are complete, aligned and technically feasible
• Write clear Test Scripts, validate stories and assist with analysis and report...