ServiceNow Business Analyst

Responsibilities

The analyst will collaborate with stakeholders and product owners to gather requirements and manage the end-to-end delivery lifecycle of ServiceNow enhancements. They will also participate in Agile ceremonies, perform process analysis, and support functional testing and user adoption.

Requirements

Candidates must have experience with requirements gathering, backlog refinement, and Agile delivery fundamentals. Proficiency in ServiceNow, ITSM processes, and strong stakeholder management skills are required, along with US citizenship.

Skills

• ServiceNow
• Agile delivery
• Business analysis
• Requirements gathering
• Backlog refinement
• Stakeholder management
• ITSM
• User stories
• Acceptance criteria
• Process improvement
• Functional testing
• User acceptance testing
• Workflow design
• Change management
• Data analysis
• Communication

Benefits

• Certifications
• Industry training
• Professional development

About this role

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
The work:
Agile delivery team member for ServiceNow implementation Join a high-performing Agile delivery team supporting the continuous improvement, operations, and maintenance of a mature ServiceNow platform. This role works closely with product owners, business stakeholders, and senior ServiceNow developers to deliver enhancements that improve business processes and user experience. The Analyst will help manage the end-to-end delivery lifecycle, from identifying and refining backlog items through testing, deployment, and user adoption. This is an excellent opportunity for individuals looking to strengthen their ServiceNow, Agile, business analysis, and stakeholder engagement skills while contributing to a mission-critical enterprise application. Key
Responsibilities:
Collaborate with stakeholders to gather, analyze, and document business requirements. Identify and refine backlog items with clients, stakeholders, and product owners. Create and maintain Agile delivery artifacts including user stories, acceptance criteria, process flows, and release documentation. Partner with senior ServiceNow developers to deliver platform enhancements and operational updates. Participate in Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives. Perform business process analysis and recommend opportunities for process improvement. Execute functional and user acceptance testing and support development of automated test scripts where appropriate. Support change management activities, training materials, communications, and solution adoption. Respond to ad hoc stakeholder requests for application support, reporting, process guidance, and business insights. Track delivery progress, risks, dependencies, and issues to support successful releases.
Here's what you need:
Requirements gathering and documentation
Backlog refinement and prioritization
Testing and quality assurance
Strong communication and stakeholder management skills
Agile delivery fundamentals to include but not limited to:
ServiceNow Fundamentals
ServiceNow ITSM Fundamentals
Business analysis
Business process analysis
Preferred Qualifications:
Experience working on Agile software delivery teams.
Experience supporting ServiceNow implementations, enhancements, or operations.
Experience creating user stories, acceptance criteria, and test cases.
Familiarity with ITSM processes, workflow design, and continuous improvement initiatives.
Ability to work effectively with both technical and business stakeholders.
Eligibility Requirements:
US Citizenship required
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:
$65,900—$120,000 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an...

About Accenture Federal Services

IT Services and IT Consulting · 10,001+ employees · headquartered in Arlington, VA