Sr. UX Designer

About this role

Sr. UX Designer

Our Company

N2IA Technologies is a consulting company specializing in acquisition/contracting support, cost/FinOps, and technology optimization for federal clients. We deliver tailored strategies, robust software solutions, and streamlined operations to help organizations achieve their goals. At N2IA, we are committed to developing innovative financial and compliance-based solutions that address evolving business and regulatory needs. If you are passionate about accounting, financial accuracy, and supporting government programs, N2IA is the place for you.

Overview

N2IA is seeking a Sr. UX Designer to improve the usability, accessibility, and effectiveness of digital services used by the public and internal staff. You will design user-centered experiences for web applications, forms, and service journeys, ensuring solutions meet policy, security, and accessibility requirements while delivering measurable improvements for residents, constituents, and employees. The ideal candidate will also have experience not only designing in a cloud environment, but also have experience providing engineering support within a cloud environment.

Key Responsibilities

• Conduct user research to understand needs, constraints, and service pain points (interviews, contextual inquiry, surveys, usability testing).
• Document decisions, research findings, and design rationale.
• Translate research into insights, personas, journey maps, service blueprints, and prioritized design opportunities. (review deliverables, ensure alignment with standards and user needs).
• Create information architecture, user flows, wireframes, prototypes, and high-fidelity designs for websites and applications.
• Support design systems and reusable components that improve consistency across government services.
• Facilitate design workshops with cross-functional stakeholders (program owners, legal/policy, IT, operations, call centers, and community partners).
• Ensure complianc...