Service Operations Manager Junction City Oregon

Responsibilities

The Service Operations Manager oversees front-end operations, including customer service teams, cash handling, and compliance with company policies. They are responsible for coaching associates, managing labor schedules, and ensuring a fast, friendly, and efficient shopping experience for customers.

Requirements

Candidates must possess strong customer service, leadership, and organizational skills with the ability to work in a fast-paced retail environment. The role requires flexible availability, including evenings, weekends, and holidays, and the ability to perform physical tasks such as standing and lifting.

Skills

• Customer service
• Team leadership
• Operational excellence
• Front-end operations
• Cash handling
• Staff scheduling
• Conflict resolution
• Loss prevention
• Compliance management
• Performance coaching
• Queue management
• Audit readiness
• Communication
• Multitasking
• Organization
• Planning

Benefits

• Competitive wages
• Associate discounts
• Health benefits
• Dental benefits
• 401k
• Vacation
• Holidays
• Sick pay

About this role

Why choose us? 

Are you ready to take the next step in your leadership career? Join us for an
exciting opportunity as a Service Operations Manager, where customer experience,
operational excellence, and front‑end leadership come together. 

At Albertsons Companies, we are looking for team-focused managers who are
passionate about customer service, people development, and operational
consistency. As a Service Operations Manager, you will oversee front‑end and
service operations, ensure strong execution of company service programs, and
lead teams that deliver a fast, friendly, and compliant shopping experience.
This role offers a dynamic, customer‑facing environment where your work directly
supports store performance and customer engagement. 

Bring your flavor  

Building the future of food and well‑being starts with great service at the
front of the store. Bring your passion for customer engagement, operational
discipline, and team leadership to a role where you set the tone for service
excellence, support your associates, and create positive experiences for every
customer, every visit. 

Main responsibilities: 

* Leads all front-end and customer service teams, ensuring fast, friendly, and
accurate service 

* Coach and develop associates on service standards, courtesy programs, and
service recovery 

* Oversee daily front‑end operations including check stands, self‑checkout
(SCO), service desk, and checkout processes 

* Ensure compliance with cash handling, security, returns, refunds, and
transaction policies 

* Monitor scheduling, breaks, staffing levels, and queue management to align
labor with business needs 

* Oversee cash office processes including safe counts, till audits, deposits,
and reconciliation 

* Ensure front‑end readiness for audits, compliance requirements, and company
programs 

* Hire, train, coach, schedule, and develop service associates, supervisors,
and front‑end staff 

* Support shrink reduction, fraud prevention, and proper handling of restricted
items 

* Complete required reports and maintain strong communication with management
teams 

We are looking for candidates who possess the following: 

Soft skills: 

* Strong customer‑service focus with a calm, professional team presence 

* Effective communication, coaching, and conflict‑resolution skills 

* Strong organization, prioritization, and planning abilities 

* Ability to multitask in a fast‑paced, customer‑facing environment 

Competencies: 

* Front‑end and customer service operations 

* Cash handling, cash office accuracy, and compliance execution 

* Labor planning, scheduling, and service productivity 

* Service standards, audit readiness, and loss prevention support 

Knowledge: 

* Store operations, service programs, and front‑end systems 

* Cash handling procedures, security protocols, and transaction policies 

* Scheduling tools and basic computer applications 

Abilities: 

* Ability to review service metrics, labor usage, and performance trends 

* Ability to train, coach, and develop associates and supervisors 

* Ability to stand, move, lift, carry, or push moderate loads as required 

* Travel requirements: None 

* Other requirements: Flexible availability including evenings, weekends, and
holidays; reliable attendance; compliance with company policies, safety
standards, and the Code of Business Conduct 

We also provide a variety of benefits including: 

* Competitive wages paid weekly 

* Associate discounts 

* Health and financial well-being benefits for eligible associates (Medical,
Dental, 401k and more!) 

* Time off (vacation, holidays, sick pay).  For eligibility requirements please
visit myACI Benefits
[https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$] 

* Leaders invested in your training, career growth and development 

* An inclusive work environment with talented colleagues who reflect the
communities we serve 

Our Values – Click below to view video:   ACI Values
[https://fw.tv/iframe/player?amp=1&channel=talent_acquisition&video=gp9481&max_videos=1&cookies_opt_in=true&cookies_root=false] 

A copy of the full job description can be made available to you.

Albertsons Companies is at the forefront of the revolution in retail.  Committed
to innovation and fostering a culture of belonging, our team is united with a
unique purpose: to bring people together around the joys of food and to inspire
well-being.  We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a
leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732
pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing
plants across 34 states and the District of Columbia. Our well-known banners
include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United
Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star
Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community
Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep
local roots, offering an easy, fun, friendly, and inspiring experience, no
matter how customers choose to shop with us. We celebrate the rich diversity of
the communities we serve, and strive to create a workplace where everyone has
equal access to opportunities and resources, and can fully contribute to their
and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and
bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work
performed by the employees assigned to this job and are not the official job
...

About Albertsons Companies

Retail · 10,001+ employees · headquartered in Boise, Idaho