Senior Website Project Manager - US & Canada - US & Canada

About this role

This is a Fully Remote Job

About Our Client:

The organization operates as a design, development, and support agency specializing in Drupal and WordPress platforms. It partners with mission-driven clients to create and maintain websites that support their missions effectively. The company emphasizes the importance of its team’s growth and well-being as integral to delivering quality outcomes and sustaining client success.

About the Opportunity:

The SENIOR WEBSITE PROJECT MANAGER role is focused on providing strategic oversight and structured management across client-facing Drupal and WordPress projects. This position ensures project clarity, effective communication, accurate tracking, and continual process improvement. The role involves guiding complex projects from initiation through completion, acting as a client advocate and strategic partner while supporting internal teams to deliver high-quality digital solutions.

Responsibilities:

• Manage a portfolio of Drupal and WordPress projects, including complex and high-visibility accounts.
• Serve as the primary contact and advisor for clients, facilitating clear communication and service delivery.
• Align internal teams with client business objectives and project goals.
• Exercise judgment to escalate issues appropriately and resolve challenges independently.
• Identify and recommend opportunities for project expansion.
• Lead client meetings, translate technical information into accessible language, and build strong client relationships.
• Oversee project onboarding, planning, and transitions between development and support phases.
• Maintain organized backlogs and prioritize tasks to keep projects progressing.
• Evaluate client requests for strategic alignment and recommend alternatives.
• Perform initial Drupal and WordPress site configurations and troubleshooting.
• Coordinate internal resources according to project requirements.
• Review deliverables to ensure quality standards before client...