Senior Website Project Manager - US & Canada

About this role

This is a Fully Remote Job

About Our Client:

The organization is a design, development, and support agency specializing in Drupal and WordPress platforms. It serves mission-driven clients by creating and maintaining websites that support their objectives. The company emphasizes the importance of its team members' growth, well-being, and success, recognizing that these elements contribute directly to client outcomes.

About the Opportunity:

The SENIOR WEBSITE PROJECT MANAGER role involves managing Drupal and WordPress projects across their life cycles, from initiation to completion. This position ensures effective communication, accurate project tracking, and continuous process improvement to deliver high-quality digital solutions. The role is critical in coordinating cross-functional teams and managing complex client accounts, acting as a strategic partner and advocate to maintain project clarity and quality.

Responsibilities:

• Manage a portfolio of Drupal and WordPress projects, including complex and high-visibility accounts.
• Serve as the primary client contact and trusted advisor, facilitating clear communication.
• Align client business needs with internal teams to ensure project objectives are met.
• Escalate issues appropriately and resolve challenges independently when possible.
• Identify and recommend opportunities for project expansion to management.
• Lead client meetings, communicate updates, and translate technical details clearly.
• Oversee client onboarding, kickoff, and transitions between project phases.
• Maintain organized project backlogs and prioritize tasks effectively.
• Evaluate client requests for scope alignment; recommend alternatives as needed.
• Perform initial site configurations and troubleshooting before involving developers.
• Coordinate internal resources including developers, designers, and strategists.
• Review work outputs for quality before client delivery.
• Monitor budgets and timelines, providing regula...