Senior UX/UI Designer (Remote)

About this role

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

OBJECTIVE:

The Senior UX/UI Designer is responsible for creating intuitive, accessible and cohesive digital experiences that meet customer needs and support business objectives. This role translates user research, behavioral insights, business requirements and technology considerations into thoughtful end-to-end user experiences.

The Senior UX/UI Designer will partner across UX Research, Digital, Marketing, Creative, Technology and business areas to define customer journeys, information architecture, interaction patterns and scalable design solutions. This individual will bring a strong user-centered design mindset, simplify complex experiences and help ensure consistent, effective experiences across Protective’s digital ecosystem.

\*\*\*\*This role will be titled "Senior Associate Design" within the organization.\*\*\*\*

### Responsibilities

• Lead UX design for complex digital experiences from discovery and concept development through implementation.
• Translate user needs, research insights, business requirements and technical considerations into effective experience strategies and design solutions.
• Develop end-to-end user journeys and flows, identifying friction points and opportunities to simplify and improve the experience.
• Gather and evaluate user requirements in partnership with business and cross-functional teams.
• Create information architecture, process flows, sitemaps, wireframes, prototypes and interaction designs that clearly communicate the intended user experience.
• Partner closely with UX Research to incorporate customer insights, user feedback and usability findings into design decisions.
• Create, maintain and apply reusable design patterns and compon...