Senior Technical Project Manager- (CMS)

About this role

Overview:

SeniorTechnicalProject Manager

Position Overview

The Senior Technical Project Manager is responsible for leading and executing complex AWS cloud migration initiatives while ensuring successful delivery of customer environment upgrades for the HealthRules Customer Operations team. This role combines strategic cloud transformation leadership with hands-on project management to drive customer success through seamless technology transitions and environment upgrades.

Using defined Agile project management methodologies, this position requires a technical leader who will manage all aspects of AWS cloud migration delivery while maintaining excellence in customer environment upgrade management. The role involves managing cross-functional teams of infrastructure, customer success, customer support, and technical resources in a matrixed environment, with a strong focus on customer-facing interactions and relationship management.

Your Impact

Cloud Migration Leadership

• **Strategic Migration Planning**: Oversee comprehensive assessments of customer environments and document testing dependencies, technical requirements, and migration-specific changes for AWS cloud platform
• **Customer Engagement**: Partner with Customer Success executives and managers to develop and present AWS migration strategies to customers, translating complex technical concepts into clear, business-friendly language
• **Migration Execution**: Develop detailed AWS migration timelines in collaboration with customers and internal teams, ensuring proper resource allocation and scheduling
• **Technical Coordination**: Coordinate with internal technical teams including engineering, operations, product management, and security to ensure availability of required AWS resources for deployment and validation phases
• **Issue Resolution**: Triage customer-reported testing issues, provide escalation support for high-priority blocking issues, and facilitate rapid resolution to ...