Senior Technical Business Analyst

About this role

Overview:

We are seeking a hands‑on Technical Business Analyst (BA) who thrives at the intersection of web applications, data, and cross‑functional delivery teams. This role is responsible for translating complex business needs into clear, actionable requirements, with a strong emphasis on user stories, acceptance criteria, and scalable solution design. The ideal candidate is comfortable working in a hybrid delivery environment—balancing Agile/Scrum practices with more traditional planning and documentation—and can confidently partner with Product, Design, Engineering, and QA to drive high‑quality outcomes.

About the Company

World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

Responsibilities:

Project Delivery & Requirements Definition

• Own the end‑to‑end definition of requirements, from early discovery through delivery and validation.
• Create high‑quality user stories and detailed acceptance criteria that enable development and QA teams to deliver effectively and continuously.
• Collaborate closely with Product Owners to refine, prioritize, and maintain backlogs aligned to business goals.
• Participate in pro...