Senior Software Engineer — Data Platform

About this role

## Job Description

Most engineers write code. You'll write the chapter that comes before everything else.

The Zendesk Data Platform isn't a feature, it's the infrastructure that every product, every insight, and every customer-facing report is built on top of. Without it, nothing works. As a Senior Software Engineer on this team, you're not contributing to the platform. You're shaping its foundation.

Why this role is different

A lot of senior engineering roles promise impact but deliver ticket queues. This one is different because the work that you design today becomes the constraint or the capability that every team at Zendesk inherits tomorrow.

You'll work at the intersection of software engineering and data infrastructure , in a small team where your technical judgment carries weight and your decisions have a long shelf life.

This is a role for an engineer who wants their fingerprints on something that lasts. Not a feature that ships and gets forgotten, the infrastructure that makes the next ten features possible.

If that's the kind of work that gets you out of bed, we'd like to hear from you.

What you'll own

• Compliance Tooling: Build and maintain the tooling that will help Zendesk meet and maintain its compliance standards within the data platform.
• The reliability of systems that can't afford to fail : you'll own performance and scalability on AWS, which means the platform your colleagues and customers depend on stays up and stays fast
• Next-generation reporting and analytics infrastructure : built for the 170,000+ businesses who rely on Zendesk to understand their customers
• The full development lifecycle : from technical design and pair programming through to code review, testing, and CI because quality here isn't a phase, it's a habit
• Real integration complexity : AWS (EMR, Kubernetes, S3, Athena, Glue), Snowflake, Docker tools that matter, used together at genuine scale
• Shared team ownership : when something breaks at 2am, ...