Senior Software Engineer

About this role

Job Description
Join our team at Zendesk QA (formerly Klaus) to develop cutting-edge customer service quality assurance solutions! We are seeking forward-thinking experts who are looking to build AI-driven tools that reshape the way teams review and analyze their customer interactions. Your skills and contribution can ensure our platform aids our customers in providing consistent, high-quality customer support, reducing churn and boosting customer satisfaction. Your expertise can help us change the game in how companies manage and improve their customer service operations.


Our quickly expanding, international team has embraced the innovative mindset from day one. We are looking to expand our team and seeking candidates for a hybrid role based in Estonia.


Our Stack

• Python, PostgreSQL, MySQL, BigQuery, Google Cloud Spanner, REST, microservices
• AWS, GKE, Google AI Platform, Apache Beam, Apache Flink, and Airflow
• Kubernetes, Github Actions

What you'll be doing

• High level of independence and trust, you decide how the implementation is done
• Working independently in a team and delivering high-quality code in a timely manner
• Building and improving our ML offerings, by implementing new solutions and reworking existing ones.
• Building reusable code and libraries for future use
• Optimizing the application for maximum performance and scalability
• Implementing security and data protection functionalities
• Designing and implementing data storage solutions
• Researching and building data processing solutions
• Performing code reviews and providing feedback to your peers
• Writing automated tests
• Partnering closely with Product and Data teams to understand customer needs, data realities, and success metrics

What you'll bring to the role

• At least 5 years of experience with a focus on back-end development
• Experience with programming languages like Go, Python, Java
• Strong understanding of SQL and database technologies
• Wo...